Windows hello fingerprint setup not working after update. Any help would be highly appreciated.
Windows hello fingerprint setup not working after update Oct 7, 2024 · Page 1 of 2 - Windows Hello not working - posted in Windows 11: I have a Dell XPS-8960 desktop and an MSI GS76 Stealth laptop, both running Windows 11 Pro latest update. Get Aug 16, 2024 · Thank you for your feedback. However, it has not accepted any finger I used. Since 3 days ago, it seems to completely forget the entire hello enrollment, sometimes within hours, sometimes overnight. Mar 10, 2025 · Thank you for posting your inquiry regarding Windows Hello and fingerprint issues. My Windows Hello Fingerprint log-in option is unvailable after 1909 update. After update KB5048685 Windows Hello stopped working. The Personal Computer. Any solutions? I've already tried using System File Checker, there were no issues found. Oct 3, 2024 · after updating mainboard's BIOS, windows asked to update new PIN, but clicking the button "create new pin" on Windows Hello screen does nothing. When I go to Settings ->Set up Fingerprint sign-in it now says This option is currently unavailable - click to learn more. Sep 28, 2022 · If the problem repeats or System Restore doesn't work then check which Windows Updates were installed at Settings > Update & Security > Windows Updates > Update History, uninstall them there or System Restore again, then immediately check for and block the Updates with the Hide Updates tool explained here which I would install now so it's ready: Dec 20, 2024 · still having this issue - none of the fixes seem to work - after every windows update fingerprint recognition stops working, until I turn it off and on again, reboot then go through the entire learning process again, then within a couple of weeks it absolutely stops recognizing fingerprints again Jan 14, 2020 · With the Windows Hello fingerprint sign-in not working, you’ll need to revert to using your password or PIN to login and check for Windows Updates manually. Nov 2, 2024 · If so then try that method and update or reinstall your fingerprint driver. (Windows Hello Icon does present, but the fingerprint scanner seems like being turned off) thus I had to reboot the PC each time I want to re-enable the fingerprint. Update or re-install the biometrics driver using the Device Manager tool on your PC. Jul 19, 2024 · Quick Tips. Jan 20, 2025 · After the removal and restart, go back to Settings > Accounts > Sign-in options. Fingerprint reader not working on Windows 11: "This option is - Microsoft Community. Re-registering my fingerprint is also not functional. Sometimes, the use of clearing existing biometric data may help in solving the problems associated with fingerprint registration. Dec 11, 2019 · If your computer’s fingerprint sign-in with Windows Hello isn’t working, maybe after an update or other changes on your computer, try some of the workarounds in this guide to help you restore the function. Go to Sign-in options. Hope this helps someone, if it does, please respond and let me know! Jun 13, 2020 · Install any updates that you need. Additional info: for Windows Hello, I only use the fingerprint reader. Cause: The problem is due to an expired digital signature in the Broadcom ControlVault driver included in the recent Windows update, which affects the fingerprint reader functionality on certain Dell Latitude and Precision laptops. Oct 20, 2020 · In Windows Hello, you will see options for face, fingerprint, or iris if your computer has a compatible fingerprint reader or camera. Now try signing in using Windows Hello again. "We couldn't find a fingerprint scanner compatible with Windows Hello fingerprint. None of those worked. Dec 20, 2024 · I am setting up a new elitebook. If the problem persists, consider uninstalling the recent update: Go to Settings > Windows Update > Update history > Uninstall updates. Fix 4: Delete Biometric Data via Settings. When I updated to windows 11 the fingerprint reader didn't worked then I uninstalled the device and restarted my computer and hoped that it should work but nothing happened then I updated Keeping your operating system updated ensures you have the latest features and fixes. When it fails, waking the screen only shows the password option, not the pin or the fingerprint. Oct 3, 2021 · Hello! My Windows Hello Fingerprint has been working fine for the past few years I've had my Windows device, but it suddenly stopped working over 2 weeks ago. Click the Delete button To completely remove the PIN, enter your Microsoft Account password, Once Oct 1, 2015 · Also run the system restore. It upgraded to Windows 24H2 automatically yesterday and now Windows Hello is disabled and stuck in a loop. 4) Expedite install of all Windows Updates (including Optional) in Settings > Update & Security > Windows Update > Check for Updates, watching for needed restarts, then go back to check again until no more are offered. any solutions? I already installed the latest drivers from the Lenovo website. Check Windows Updates: Make sure your Windows system is up to date. Refer the article Which version of Windows operating system am I running? Based on my research I see that there is a chipset driver’s update available for your laptop. Jun 21, 2019 · It was working perfectly before I updated to the May 2019 update. On the list that appears, select update you want to remove, and then select Uninstall. In the previous version. To check for Windows updates: Go to Start > Settings > Windows Update. When I login using password, and go to Sign-in options in Settings, the fingerprint setup is wiped off and it asks me for a fresh setup. Click on Windows Start > Go to Settings > Update and Security > Check for Updates. Now when I try to set up it repeatedly gives me the same message. Install updates manually. Jan 10, 2025 · Prerequisites for Setting Up Windows Hello. Step 3 Restore to an earlier point. I did not need to disable anything in device manager or update any drivers outside of the most recent windows updates. Your Sincerely. Sep 27, 2024 · Hi everyone, Dell has released an article addressing the issue with the fingerprint reader not working after a recent Windows update. Using Driver Store Explorer, I deleted all versions of the driver and restarted the computer. I go to Setting Set up another finger and click on Add a finger. If there is anything not clear, please do not hesitate to let me know. Dec 30, 2024 · Update Fingerprint Driver Device Manager: Open Device Manager, expand the Biometric devices section, right-click on your fingerprint sensor, and select Update driver. It can be setup without any errors but when trying to sign in using fingerprint it cannot recognize my fingerprint. ” I have installed the driver package from Framework and I have had Mar 17, 2022 · I have recently updated to windows 11. Open Settings. 3 days ago · In this article, we’ll share details of all known and resolved issues present in the latest Windows 11 2024 Update (version 24H2). Merek. Clicking on the "Set up my PIN" text does I would say that about half the times it stops working, the lock screen also flashes. msc and click ok; This will open the Trusted Platform Module (TPM) Management on the Local Computer tool. 22631 and the fingerprint sign in no longer works. Windows Hello Fingerprint feature not working after Windows update I finally got around to updating Windows 10 (with the most recent update), and when I tried logging in after the update was complete, my fingerprint scanner didn't work after many repeated tries. Go to the device manufacturer’s website to download the latest drivers. Here are some troubleshooting options: 1. It must be a leftover from Windows 10. My fingerprint is not working (even not taking a record for Windows Hello) and that too only in the administrator account. Please try again later. I understand that you are experiencing issues with Pin and Fingerprint not working after the update, we have not received a ton of feedback on this issue. This did not work. everything is already updated. Under PIN (Windows Hello), click Add. After you've installed the necessary updates, select Start > Power > Restart (or Update and restart). There are some other possible reasons. Try again later'. . SHOP SUPPORT. My windows was recently updated and after which fingerprint reader stopped working. Please follow the on-screen prompts to repeatedly lift and rest your finger on the sensor. Try Rolling Back Windows Update. Feb 29, 2024 · Step 5: Reboot your computer once, although it’s not mandatory. 3. Check for Windows Updates: The first step in troubleshooting Windows Hello not working is to check for Windows updates. after doing "Set up" ->"Get Started" . Jan 4, 2025 · 2. inf) still installed. Under Manage how you sign in to your device, look for the Windows Hello Fingerprint section. Windows Hello Face may not work if “Enhanced Windows Biometric Security” BIOS setting is wrong – ThinkPad X1 Carbon Gen11/X1 Yoga Gen 8/X1 Nano Gen 3 MIPI Camera model Dec 9, 2023 · My fingerprint reader stopped working after windows 11 update what should i do? whenever i take windows hello it shows to set up fingerprint . Open Windows Update settings. I have checked for updates on Lenovo Vantage and Windows Update, but no updates were available. Feb 3, 2020 · Hi Thurs. It's possible that your drivers were corrupted during the update or that incompatible versions of drivers were installed. Go to Settings > Update & Security > Windows Update and check for any pending updates. Do the same for the PIN: remove it (if possible) and set up a new one. Oct 9, 2023 · still the same, Windows Hello not working after waking up. restart services May 5, 2022 · However, after setting up my Fingerprint on my Windows 10 device I am not getting a sign-in option using Fingerprint after shut down and re-boot. I have uploaded the freeze tab in this question. Go to “Settings -> Update & Security -> Windows Update” Check for Updates and download & install if any new update is available. My plan is to wait for today's updates and if they don't resolve the issue I'll place a call to Lenovo to see if they have more info or a workaround. I could only fix it by enabling windows administrator account in safe mode command prompt > create new account with administrator> back up old account > use new account from now on because old account To re-register or add another fingerprint, go to Settings > Accounts > Sign-in options > Fingerprint recognition (Windows Hello) and select Add a finger. Whenever I try to use it, the system shows me "Something went wrong on our end. Note If you’ve set up multiple sign-in methods, like a Mar 31, 2023 · To do this, go to Settings > Accounts > Sign-in options > Windows Hello Fingerprint > Advanced Options > Clear Fingerprint Data. Run Hardware & Devices troubleshooter. Though lately, multiple users reported that Windows Hello stopped working properly after Update or Windows Hello camera not working, suddenly on Windows 10. Then I upgraded to Windows 11 version 10. 6. Update the driver “WIN + x” to select ‘Device Manager’ -> Find your corresponding device -> Right click on the device and select ‘Update Driver’ -> ‘Automatically search for updated drivers’. I'm Greg, an installation specialist, 10 years Windows MVP, and Volunteer Moderator here to help you. Dec 15, 2024 · I have a brand new ASUS Vivobook with Windows 11. Jan 4, 2025 · If necessary, we can try to update or manually install the drivers for the camera and fingerprint reader to improve compatibility. It says "You have reached the 10 fingerprint maximum for this account". I have tried to set it up several times, delete PIN and fingerprint and start from scratch. If they are missing, the update may have affected compatibility. Windows Hello not working situations, can be associated with numerous different causes. 418*** Oct 5, 2024 · 3. The face ID does not work, and requires a PIN. Clear NGC Folder. Still not sure why Windows Hello, doesn't work under 24H2 as did under 23H2. It will freeze on that screen and will not do anything else. Before you start the setup process, ensure that: Your Device is Compatible: Not all devices support Windows Hello. Troubleshoot problems with Windows Hello - Microsoft Support Dec 16, 2024 · I am unable to unlock my windows 11 computer after a windows update. Mar 30, 2023 · Press Windows key + R, type tpm. To restore the system follow the steps below: Save all open files and close all programs; On the desktop press Mar 16, 2024 · Update Drivers and Software: Ensure your fingerprint scanner's driver and any related software are up-to-date. Select [Get started] ⑤. disable and re-enable the fingerprint scanner. 4. I hope this helps you solve the problem with adding a new fingerprint on Windows 11. There are several causes that make Windows Hello stop working on Windows Feb 24, 2016 · Windows Hello is a more personal, more secure way to get instant access to your Windows 10 devices using fingerprint, face, or eye recognition. 13. Windows hello shows "We couldn't find a fingerprint scanner compatible with Windows Hello Fingerprint". Check your device specifications or Windows settings. However, the option for fingerprint recognition sign-in is displayed as "This option is currently unavailable; something went wrong. Method 3 : Remove PIN and add it again. Restart your PC. I'ts so awfull when you paid for something (operating system in this case) and you got Jan 11, 2023 · After updating to Windows 11 about two months ago it worked as well. still the same outcome Jan 30, 2025 · Hey, I’m having an issue adding a new fingerprint on Windows 11, when I click on the sign in options it says “this option is currently unavailable” and to try again later, the button to set up another finger is greyed out. Jan 14, 2025 · But after I re-installed Windows 11 Pro it is not allowing me to add a fingerprint. Once signed in, go to Settings > Update & Security > Windows Update Dec 1, 2024 · If this does not work it is recommended to try uninstalling the update. PIN failures If you’re prompted to create a PIN again after already having one, it may be due to security updates or changes in the system. Since the issue started after a Windows update, try rolling back: Go to Settings → Windows Update → Update History. Using infrared sensors, high-resolution cameras, and fingerprint scanners, Windows Hello verifies your identity using unique biometric data. ( no crash though). Settings says We couldn't find a fingerprint scanner compatible with Windows Hello Fingerprint. Reset Windows Hello Fingerprint Data. I don’t use it every day so I am unsure what the exact day this happened, but this week for sure. After everything is set up, just swipe or look quickly to enter. Fingerprint sensor is not responsive What to do when the Fingerprint reader steps working after upgrading to Windows 10 with ThinkPad. Follow the prompts to calibrate the camera to recognize your face. Jan 16, 2025 · After a new HP update however, my Windows Hello Sign In options such as facial recognition and fingerprint no longer work. It's not about the hardware in your rig, but the software in your heart! Join us in celebrating and promoting tech, knowledge, and the best gaming, study, and work platform there exists. Nov 11, 2021 · Method 2 : Install Windows Update. ) This is the message I receive at that point: Let me stress the fingerprint scanner was working perfectly up until I allowed the Win update to run yesterday. Follow the instructions provided by Windows for performing a system restore. (Which, of course, does not work. Delete your fingerprint, and register it again in Windows Hello settings. I tried following the solutions from Microsoft Office Support: 1. Click on Accounts. After reset everything, it will work for Oct 14, 2022 · And as long as I keep logging in into Windows 11 after fingerprint setup (i. any solutions? I already installed the latest drivers from the Dell website. Go to Settings > Update & Security > Windows Update and click on Check for updates. To fix that, try to update the corresponding drivers: Feb 20, 2024 · "Goodix fingerprint" I have updated it (with no update found), disabled it and then re-enabled it. Jul 19, 2020 · It might have happened that a new update of Windows Hello has released, and you still have not updated your system for it. - Firmware - 15. What I tried so far: Feb 3, 2023 · · Setup biometrics/fingerprint setup or test it again, it should work. I try closing out and starting over with a different finger tapping and lay flat for about 15 minutes each time with no success. I continually received the message that it is trying to find me - it didn't say it didn't recognise me, just it couldn't find me. Windows hello is a biometrics-based technology that allows users an alternate way to securely log into devices and applications using a fingerprint, iris scan, or facial recognition. It does not take me to process where I put down different angles of my finger print I just get stuck on the welcome to windows hello setup Hello, My computer seemed to randomly stop recognizing me with the camera when signing in through windows hello. I was using the fingerprint reader to sign on and that was working fine. Keeping your operating system updated ensures you have the latest features and fixes. " I tried updating the driver from the device manager but it says the best driver for this is already installed then going to windows update. The pin works but not facial or fingerprint recognition. Jan 21, 2025 · Fingerprint recognition is working fine on G10 and G11 models, but not working properly on G9. When your Surface recognizes your face or fingerprint, it will sign you in to Windows automatically. Please make sure your fingers are clean and dry, then lift and rest only one finger on the sensor. It shows only password option for sign-in. But as soon as I change the operating system after reboot, the fingerprint recognition is immediately lost (and the only way to get it to work again is to re-enroll fingerprints). While these issues can definitely be devastating, it’s quite easy to troubleshoot. For users who rely on Windows Hello for fingerprint authentication, it is worth checking if the feature is set up properly. 0. Upon restart, windows had installed the proper driver and facial recognition was working once again. I have it completely setup and everything was working fine. Z - MSFT | Microsoft Community Support Specialist Sep 25, 2024 · Hello, all of a sudden my fingerpring recognition is not working over the last few weeks, when I go to accounts, sign in options it says that the option is currently unavailable and that we couldn't find a fingerprint scanner compatible with windows hello fingerprint. lenovo has already replaced the hardware last week but when I try to redo the fingerprint setup , after clicking setup and when I placed my finger to setup, there is no response. Jan 1, 2018 · Pin started working again. Feb 20, 2025 · 6. Most PCs with fingerprint readers are ready to use Windows Hello now, and more devices that can recognize your face and iris are coming soon. In their infinite wisdom HP decided not to support Windows 11 on this device, so there are no further driver updates. They both show: "We couldn't find a camera/fingerprint scanner compatible with Windows Hello Face/Fingerprint. Select the update you want to remove from the list and then select Uninstall. still the same outcome There's an old version of the Windows Hello Face Software Device (HelloFace. And I can't login to my laptop with fingerprint . Under Windows Hello Fingerprint, select Remove (if available), then Set up. So you can install the updates manually. I have reset the Hello access, new recognition pics and fingerprint but still doesnt May 1, 2020 · Hello. Click Action and choose the Prepare the TPM option from the drop-down menu. Update Drivers: If Windows Hello is still not working after updating Windows Aug 2, 2021 · Since I had last switched my account by enabling the built-in administrator account in Windows 10, I am experiencing a weird problem. Check for Updates: Ensure that your operating system and drivers are up to date. Feb 15, 2025 · At its core, Windows Hello isn’t just another login method; it’s a sophisticated blend of hardware and software working together to ensure both convenience and security. Windows 11 24H2 is a new feature update for Windows 11 operating system that adds many new features and improvements to the OS as well as fixes lots of bug and issues reported by the users. Uninstall Recent Windows Update. Method 1. 7. Nov 24, 2022 · My machine automatically updated to Windows 11 22H2 10 days ago. Part 1: Why Windows Hello Not Working Nov 3, 2019 · If some of the system drivers, most probably webcam and fingerprint reader drivers, were corrupted during the upgrade process, Windows Hello may fail to perform. , you need to go to Device Manager, go to Biometric devices or Human Interface Device, right-click on your fingerprint reader, and select Update driver or Uninstall device Nov 11, 2021 · Hey So recently i got a bios update and i updated it after the update my windows pin stopped working and i am not even able to set a new pin even my caps lock light Oct 20, 2024 · Based on your description, it seems your fingerprint stopped working after the latest Windows updates. But still, it's not working. 2. Using our guide, you can get a better understanding of this issue and learn how to fix Windows Hello. My device is was working fine. Go to Settings > Update & Security > Windows Update, and check for any available updates. 73. PC Data Center Oct 3, 2022 · still the same, Windows Hello not working after waking up. Aug 29, 2020 · Here you should also enable the option Allow the use of biometrics in the same way as that of Allow the users to log on using biometrics. I've seen posts about this issue in Windows 10, but the fixes aren't working for me. The camera actually works properly. To fix the issue, we can try two major troubleshooting methods and see if they help. Close Windows Hello and try going through the setup again". This happened after HP Inc. SO frustrated! Please help! Jan 23, 2025 · To uninstall an update, I n the Settings app on your Windows device, select Windows Update > Update history > Uninstall updates. If no updates are available, try uninstalling the driver and then reinstalling it. See fixes for fingerprint reader: Oct 26, 2024 · Ensure that Windows Hello Fingerprint and Windows Hello Face are enabled. " Current situation: 1. 0 and HP Inc. Mar 10, 2022 · Issues with PIN and Face Recognition (Windows Hello) after Windows 11 update Ever since updating to Windows 11 my PIN has not been working to log into my computer. In Windows 10, you can access from Update & Security > Windows Update > View your update history > Uninstall updates Nov 30, 2021 · I recently got a Dell Inspiron with Windows 11 preloaded. Hahn - MSFT | Microsoft Community Support Sep 19, 2021 · I am using a XPS 7590 and after a motherboard replacement, neither of Windows Hello Face and Windows Hello Fingerprint works properly. It offers a way to undo all the changes in the system files, registry keys, installed programs, etc, to a previous state, without affecting personal files such as documents, photos or e-mails. It is possible that there is an issue with your account profile, you can try creating a new local account to test the issue. I checked googled and tried all kinds of solutions but I wasn't able to. " Try again later. CTRL + ALT + DEL logout to test new fingerprint. In my settings it says “We couldn’t find a fingerprint sensor compatible with Windows Hello Fingerprint. Add new Hello Login Pin - confirm new pin . You Have the Latest Windows Update: Ensure your Windows operating system is up to date to utilize the newest security features. Much like other system issues, the Windows Hello fingerprint recognition not working issue can be caused by outdated Windows versions on your PC or laptop. Tips: If these steps cannot help you deal with the out of work or missing Microsoft hello, you can attempt to repeat step 1 to 3 and then go as follows: Facial Features > Configure enhanced anti-spoofing > Disabled. A screenshot from device manager: OEM Driver Package link: - Apr 10, 2018 · - new account created and tried to set up. Jan 4, 2025 · You will see several options for signing in with Windows Hello: Face recognition (Windows Hello Face), Fingerprint recognition (Windows Hello Fingerprint), and PIN (Windows Hello PIN). Sep 29, 2024 · I'm trying to setup my sign-in by using my Fingerprint. However, many Windows 10 users have reported that Windows Hello stops working after an update, or that they can’t set up Windows Hello properly. Setup fingerprint for login - program new fingerprint . The TPM module is used to manage the integrity of the device, including Windows Hello data, BitLocker encryption. Please tell how I can fix it. Best wishes. I need help, since Microsoft does not provide a phone number where I can talk with a human being. Fixes For Windows Hello Fingerprint Not Working In Windows 10. Since then my windows hello sign in not working. Now my finger scanner doesn't work. Go to Settings → Accounts → Sign-in options. Feb 23, 2025 · If the issue persists even after the clean reinstallation, since the system has detected the fingerprint sensor and it does not have any errors, the only explaination is that the fingerprint is not compatible with Windows Hello. But after typing my password , no vibration in my fingerprint reader when in put my finger over it. Go to the Windows Update (Windows 11) page or Update and Security > Windows Update page (Windows 10) and then click the Check for updates button to let Windows 10/11 automatically download and install the correct fingerprint driver. Update all the available updates on the device and then reboot the device you are using. The MSI is starting Nov 3, 2019 · What happens when you try to setup a new fingerprint? To check the installed updates go to Settings > Updates & Security > Windows updates > View installed update history. Oct 23, 2024 · a. But now I no longer have an option to use my fingerprint. Feb 14, 2023 · Then check whether the Windows Hello fingerprint recognition not working issue has been fixed in Windows 11 or not. How can I fix this issue so I can log into my computer with this function restored without going back to windows 10 Jan 4, 2025 · Step 6: Check Windows Hello Settings. Windows Update >, select Start > Settings. May 1, 2022 · I am facing an issue regarding the fingerprint scanner/reader of my laptop after upgrading it to windows 11 and the fingerprint reader no more seems to work. Install any pending updates and then restart your device. May 2, 2023 · My Mi-notebook ultra fingerprint reader is not working after the update. b. The fingerprint reader was working fine at first, but now it appears to not be working with windows hello. Nov 15, 2024 · Right-click on Windows Biometric Service and select Start. When I go to settings on Windows 11, it says "currently not available". Step 6: Open the Windows Settings app. If it doesn't work, proceed to the next step. If I go to hello settings, it's back to the same state as . the same OS) after reboot, the fingerprint login keeps working perfectly. Check your fingerprint reader after the update. Nov 27, 2022 · I recently updated my system with the Windows 11 22H2 update, and after the restart, I was unable to sign in with my fingerprint or PIN, therefore I had to reset the PIN through my Windows account. The fingerprint scanning capability stopped working immediately after the Win update finished. After completing the above steps, reconfigure your fingerprint and PIN: Go to Settings > Accounts > Sign-in options. same issues with fingerprint setup, at the end not setting up PIN or I set up PIN separately on fingerprint start does not go further than entering PIN after Get Started. Check for Windows Updates in Windows 11. - SoftwareComponent - 1. Click Uninstall updates and remove the latest update that might have caused the issue. When I clicked it said there was no fingerprint scanner compatible with Windows Hello. Nov 3, 2023 · Select [Windows Hello Fingerprint] ③, then click [Set up] ④. " Apr 8, 2023 · When expanded, Windows Hello says 'Something went wrong. Unfortunately, some users experiencing Windows Hello not working or Windows Hello Face Recognition stopped working after Windows 10 update. Thanks. We have mentioned couple of community threads below for your information. I then got told to go into services and to stop and start Windows Biometric Services. Click On Windows Start > Settings > Click Accounts > Select Login Options > Click PIN. 1. Means it will not respond after that and will not ask for further options of setting up. 4045. Oct 13, 2019 · When trying to setup Windows Hello Fingerprint from Windows Settings, sometimes the LED of the fingerprint sensor let up and sometimes it does not, but without registering my fingerprint. e. Nov 30, 2022 · If the drivers are not present or not working for Facial Recognition or Fingerprint then contact your PC manufacturer's Support. 0 updates which I did at the same time. Log in is working with the fingerprint for window 10 but when i downloaded window 11 my fingerprint option grayed out. Follow the prompts to set a new PIN. Please Help. Windows Hello issues can be related to a variety of factors such as driver status, system services, data file corruption or not. If you wish to set up a new PIN after gaining access, clear the PIN settings by resetting the NGC folder: Dec 5, 2023 · If your fingerprint scanner is not working after updating to Windows 11, you can try the following steps to troubleshoot and resolve the issue. Ensure that it is set up correctly Mar 1, 2024 · If Windows Hello fingerprint recognition was working previously but stopped after a recent change or update, consider performing a system restore to revert your system to a previous state. ***Original title: Brand new Lenovo ThinkPad P72 Synaptics WBDI - SGX not working! Windows 10 Pro 1903 Build 18362. The option to add a finger or remove the fingerprint are greyed out and not clickable. Any help would be highly appreciated. When I got into fingerprint setup, click setup, it prompts me for my pin, which I enter and then nothing happens. Mar 17, 2022 · Hello, I have noticed that as of this week I do not appear to be able to use my fingerprint to unlock my device. Under Related Settings, select Update History > Uninstall updates. I tried uninstalling and reinstalling the drivers. Jun 14, 2018 · IT is not responding properly. Select Check for updates and install the available updates. I have done so multiple times but the message is always the same. System Restore is a feature that allows users to restore their system to a previous state. I also have an XPS 9570 with Windows Hello (fingerprint reader), and this never happens with the XPS. Nov 11, 2024 · After the Windows update on 11 Nov 2024, my fingerprint sign-in option is not working. Choose a Biometric Option: Face Recognition: Click on Set up under Face Recognition. Jan 14, 2025 · I am lucky because my specific laptop has both a fingerprint sensor and Windows Hello camera, so the camera automatically logs me in so I pretty much never use the fingerprint sensor anyway. Pls help. Either it needs a vendor-specific driver, or there is a hardware or firmware issue. Oct 2, 2024 · The main issue I think with PCI drivers is that this relates to an internal WiFi5 card that I am not using as I have an external WiFi 6 device. 10. check for updates for the fingerprint scanner. I have tried every single combination of PIN I have ever had but it says it is incorrect. 5. wiwomk jcmhf erxq prtn xrxirn uwmivn ctcl ven aekg ikdue lnnizu ltpm vsy slbh rpub