Ccap bpo. 3 million jobs by end-2016.

Ccap bpo Morgan McGilvray, CBRE director of corporate agency and brokerage, said the opening of BPO offices leads to the development of other real estate segments along the way. We welcome you to join us as we cherish this success. CCAP Programs The CCAP’s programs are calibrated in support of the Philippine IT-BPM 2022 Roadmap’s High Impact Programs (HIPs) aimed at accelerating the growth of the industry. With over 19 years of contact center experience, Tonichi has fulfilled several senior leadership roles in Operations, Business Development and Client Relationship Management for several key players in the BPO Industry. Jun 17, 2021 · As its newest member, Open Access BPO supports CCAP’s initiatives to drive industry innovation and elevate service quality among Philippine-based contact centers. This relocation is part of the multilingual BPO company’s three-year, $20-million investment roadmap to expand its global operations and grow its highly Jan 29, 2020 · CCAP always seeks new markets that could benefit from what the country has to offer in terms of call center services. Mar 24, 2017 · During the Contact Center Association of the Philippines’s (CCAP) first quarterly press briefing on Thursday, industry executives said a weaker peso has allowed the Philippines to inch closer to India in terms of cost-efficiency. MANILA – September 5, 2021, Sitel Group®, one of the largest global providers of customer experience (CX) products and solutions, launched their annual #SitelLife week last August 23-27, 2021 with an exciting kickoff party that brought together Sitel Group® associates, leaders and Jun 15, 2016 · ANGELES CITY—A business-process outsourcing (BPO) company on Friday opened at the SM City Clark here, bringing to five the number of call centers operating at the mall. About OPEN ACCESS BPO. Feb 28, 2019 · Pasig, Philippines — Sitel, the BPO subsidiary of Sitel Group, one of the world’s largest customer experience companies, was honored with four prestigious Anvil Awards (one Gold and three Silver) – for “Sitel Academy Plus: Gearing PWDs Toward Success in the BPO Workplace” and “Sitel Fit: Taking Steps to a Healthier BPO Workplace”. MANILA, Philippines – September 30, 2022 Alorica Inc. MANILA – January 21, 2022, Sitel Group®, one of the largest global providers of customer experience (CX) products and solutions, was recognized by Centrical as “The Innovator” during their year-end Centrical Select Awards. The Contact Center Association of the Philippines (CCAP) is reiterating its position that the country’s information technology and business process management (IT-BPM) industry should collectively formulate solutions to strengthen cybersecurity among subsectors and business process outsourcing (BPO) firms. Sep 27, 2018 · Contact Center Association of the Philippines Rm 238 & 240, The Peninsula Manila, Ayala Ave. , Makati City, Philippines Phone: +632 8856 0557 Mar 28, 2019 · In a previous analysis by industry consultancy firm Frost & Sullivan, tasks that require basic skills (low-level) in the global BPO landscape is projected to decline by 29 percent by 2022. , a trusted leader in next-generation customer experience (CX) solutions, today promoted Bong Borja to Chief Operating Officer in charge of overseeing global operations across Asia-Pacific, Latin America & The Caribbean, and North America. Feb 8, 2022 · The global BPO was cited as most innovative partner by the employee engagement platform. Santos noted. It participates in marketing and branding campaigns for the country as a viable BPO destination. MANILA – Sitel Group®, one of the largest global providers of customer experience (CX) products and solutions, announced that it has been recognized with a Gold Stevie Award for Most Exemplary Employer in the 2022 Asia Pacific Stevie Awards for its agile and comprehensive response to Jan 15, 2019 · Program participants will be given basic contact center skills training which will empower them to seek gainful employment in the BPO industry as contact center agents, virtual assistants, software analysts, and more. At the same time, mid-skill jobs are expected to rise by 12 percent while positions that require higher skills are projected to jump by 19 percent. , Makati City, Philippines Phone: +632 8856 0557 Jojo is a pioneer in the industry with more than two decades of contact center and BPO experience in operations as well as in sales and marketing, with continuous exposure to actual contract negotiations, business Analytics, P&L and program metrics & KPIs. (ADI), Xavier Eric Manalastas in a media briefing of the upcoming 11th International ICT Awards Philippines 2017 at the Marco Polo Hotel in Davao. , Makati City, Philippines Phone: +632 8856 0557 Aug 12, 2016 · (Makati, Philippines, 5 August 2016) Alorica, a worldwide leader in customer experience outsourcing solutions, opens its 18th site in Makati City, in collaboration with prime real estate property developer Majalco Inc. Sep 13, 2024 · CCAP mounts Digital Trust 2024. CCAP serves as the focal point of sectors that enable the Philippines to sustain its leadership in the global contact center industry. , Makati City, Philippines Phone: +632 8856 0557 Not only does CCAP provide a platform for exchange of ideas, best practices and new technologies to the contact center industry, but it also takes into consideration aspects like health and wellness, professional development and career marketing. Nov 26, 2024 · His election promises to bring a fresh, impactful perspective to the CCAP Board, with a focus on driving job growth and fostering innovation in the industry. The Philippines, as one of the world leaders, will likely grow two to three times faster since it gets the lion’s share of outsourcing deals. These intend to strengthen domain expertise and capabilities in the emerging sectors, leverage advancements in technology and ensure the Filipino talent is future Sep 13, 2024 · The Contact Center Association of the Philippines (CCAP) is reiterating its position that the country’s information technology and business process management (IT-BPM) industry should collectively formulate solutions to strengthen cybersecurity among subsectors and business process outsourcing (BPO) firms. May 27, 2024 · Attrition rate refers to the percentage of employees leaving the company within a given timeframe. ” Sep 23, 2016 · The factors attracting BPO companies to these markets are healthy demographics and relatively developed infrastructure in these cities, Pinnacle said. Sep 26, 2016 · Contact Center Association of the Philippines Rm 238 & 240, The Peninsula Manila, Ayala Ave. Sep 12, 2024 · CCAP president Mickey Ocampo urged BPO companies to prioritize cybersecurity within their operational strategies, saying continuous investment in security technologies is essential for maintaining global competitiveness and trust. Jul 12, 2016 · Qualfon is a mission-driven BPO company and a global provider of contact center services and back-office processing. Sep 22, 2016 · Contact Center Association of the Philippines Rm 238 & 240, The Peninsula Manila, Ayala Ave. Their campaign, “Be Happier,” rallies towards building a culture of positive reinforcement and accountability in the workplace, which the company believes can radiate towards Aug 31, 2016 · HEALTHCARE business process outsourcing (BPO) and nurse recruitment firm Shearwater Health is tagging the Philippines, still, as its preferred site for expansion, citing the hiring of at least 500 more employees in its new facility outside of Metro Manila. Sep 29, 2021 · The global BPO launched #SitelLife as a way for employees to share their stories, purpose and passion. Key findings from the CCAP Attrition and Retention Survey reveals that voluntary attrition has declined in the past 2 1/2 years to 36 percent in 2021, 36 percent in 2022 and 19 percent in the first half of 2023. Oct 1, 2021 · The figure is contrast with 35% in BPO centers and 38% in shared service centers (SSCs). Tonichi Achurra-Parekh, CCAP board director and trustee for CCAP Security Council, said the association has come up with several measures to update the industry on issues related to data privacy, cyber security Feb 11, 2017 · Representatives of leading BPO companies came together as the Contact Center Association of the Philippines (CCAP) held a Sectoral Roadmap Session at the Marriott Grand Ballroom in Pasay City recently. Apr 5, 2024 · Teleperformance Philippines ranked fifth in the prestigious list curated by the Great Place to Work® researchers. “We poured some US$1 million investment for this,” Ludwig said adding that they started developing the game in October 2014. MANILA – February 11, 2022, Sitel Group®, one of the largest global providers of customer experience (CX) products and solutions, marked International Day of Education 2022 by reinforcing its commitment to making upskilling and development a top priority in line with its Employee Promise of Learn, Lead & Grow. Sep 14, 2016 · Contact Center Association of the Philippines Rm 238 & 240, The Peninsula Manila, Ayala Ave. . It is one of the largest, independent BPO companies in the world serving marquee clients in major industry verticals. Open Access BPO is a multilingual outsourcing firm headquartered in Las Vegas, Nevada. 16 billion, it still marked significant progress, increasing from $29 Jun 19, 2018 · Of the estimated 1. and top real estate brokerage firm Leechiu Property Consultants (LPC), Inc. “The Philippines is more costly than India. Aug 18, 2016 · BPO outlook. , Makati City, Philippines Phone: +632 8856 0557 He is also the President of the Contact Center Association of the Philippines (CCAP), of which he is a founding board member. Benedict Hernandez gave advice for the next set of board members, to help kick start their initiative in working towards the 2022 roadmap goals. Mitch Locsin, Chairman at CCAP said, “The partnership between India and the Philippines joins both countries in a growth story. WiPro BPO Philippines LTD Inc. Apr 19, 2017 · Max’s Group Inc. 62 million employees. With experienced BPO leadership and a strong track record of business growth dating back to our founding in 1995, Qualfon helps companies reduce costs and deliver superior customer experiences. (MGI) is considered as the “Goliath” in the casual dining restaurant industry, but it was definitely just a mere “David” when it ventured into the unchartered territory of business process outsourcing (BPO). Aug 16, 2016 · ICT-Davao, Inc. , Makati City, Philippines Phone: +632 8856 0557 Aug 4, 2017 · Department of Trade and Industry (DTI) Secretary Ramon Lopez discussed the importance of the business process outsourcing (BPO) and information technology- business process management (IT-BPM) in the country’s current economic and social conditions, putting emphasis on the impact of the industry’s per capita income on the economy, as well as the role of the industry in influencing the Sep 19, 2016 · The decision to provide bus rides for BPO workers was a result of the discussion between Osmeña and BPO leaders in Cebu, which brought up the major concern on safety. In 2016 alone, the country’s BPO industry is expected to earn $25 billion in revenues, Hernandez said. Jul 7, 2021 · The lockdown implemented nationwide by the government presented a unique and challenging situation for the Philippine BPO market, with companies altering plans and projections which will set to strengthen its presence despite the extreme challenges. Press Release. Contact Center Association of the Philippines Rm 238 & 240, The Peninsula Manila, Ayala Ave. “A lot has been done to plan what the next six years should be – what the opportunities are and what needs to be focused on,” he said. Jan 26, 2015 · Acquire Business Process Outsourcing (BPO) will be a co-presentor at the Contact Center Association of the Philippines’ (CCAP’s) 10th International Contact Center Convention and Expo (ICCCE) from January 27 to 28 at the SMX Convention Center, Mall of Asia complex, Pasay City. Sep 13, 2024 · CCAP implements system to reference reported cybercrimes and fraud in the BPO sector. Erectus will be launched on August 8 in a Dutch language, August 11 in English language, and August 15 in German language. “We predict about 8-percent annual growth until 2022,” Uligan said. Mar 28, 2019 · CEBU, Philippines — Landing a job in the call center industry now requires more than just fluency in the English language. In a separate report by CBRE Philippines, it noted that BPO companies look for locations outside of the Metro where they can tap into the labor pool. Kapur agrees with industry estimates of the BPO growth potential for years to come. This will make the BPO sector the country’s top dollar contributor, displacing overseas Filipino workers (OFWs) remittances. Hernandez also noted of the continuing hiring in the industry. , Makati City, Philippines Phone: +632 8856 0557 Lone Wolf Real Estate Technologies Philippines Inc. ph. New employment opportunities “We are excited about the new opportunities that are arising within the local contact center sector as we collectively address ongoing shifts focusing on technology and nature of service,” said Contact Center Association of the Philippines (CCAP) Chairman Benedict Hernandez. Feb 20, 2018 · Overall, the business process outsourcing (BPO) is projected to become a $40-billion industry by 2022 based on a 16 percent annual growth rate. CCAP is a non-profit organization composed of leading call May 4, 2016 · The EGS, one of the global’s leading Business Process Outsourcing (BPO) firms, initially started its operation in the province in 2014. A big factor of that is the currency exchange. 15 trillion). MANILA – October 3, 2021, Sitel Group®, one of the largest global providers of customer experience (CX) products and solutions, was represented by Ravi Iyengar, Chief Operating Officer, Sitel® Philippines, Australia and New Zealand, at the recently concluded IT and Business Process Association Feb 20, 2018 · The country’s business process outsourcing (BPO) sector may become a $40-billion industry in four years if its grows 16 percent annually, the Contact Center Association of the Philippines (CCAP) said on Tuesday. 2 million people working in the business process outsourcing (BPO) sector, CCAP says 800,000 are in the contact center sector. Since its inception in 2006, it evolved from being a telemarketing company to a full-suite provider of scalable multichannel business solutions. The organization brings together HR leaders to strengthen talent development, employee engagement and labor relations across CCAP’s BPO company members. , Makati City, Philippines Phone: +632 8856 0557 Aug 23, 2023 · The high-profile list, curated by the Information Technology and Business Process Association of the Philippines (IBPAP) and Great Place to Work®, recognizes people-first companies catering to and excelling in different sub-sectors, such as, but not limited to, business process outsourcing (BPO) and information technology (IT) & software Nov 20, 2017 · AMID the looming slowdown in BPO industry’s growth, the Philippines is expected to continue its leading position globally, especially in the voice sector. Mickey is the Head of Business Development and Administrative Support for Pilipinas Teleserv, Inc. Dec 1, 2021 · LAS VEGAS, Nevada, USA — Multinational business process outsourcing (BPO) firm, Open Access BPO, announced the relocation of its Las Vegas office to accommodate its expanding operations. Motif, which specializes in online retail and travel customer service, is the latest BPO client of the Sy-owned mall, where there are six buildings with 14,000 seats allotted Dec 14, 2021 · The global BPO’s combines onsite work and work-from-home with their specialized MAXhub centers. Jul 27, 2016 · BUSINESS-processing outsourcing (BPO) company SPi Global has struck a definitive agreement with Japanese firm Relia Inc. May 5, 2023 · Open Access BPO VP Joy Sebastian recently spoke at a leadership workshop organized by the Contact Center Association of the Philippines (CCAP) held at the Asian Institute of Management (AIM) in Makati City. Aug 4, 2016 · CCAP, the umbrella organization of the Philippine contact center industry also known as business process outsourcing (BPO), will be hosting the two-day event in September. The industry is “entrenched” in the Philippines, Santisteban said, with setups here larger than in other ASEAN countries. Jul 7, 2022 · The global BPO was honored for its agility and innovation amidst the challenges of the global pandemic. Vice President, Concentrix. One of the most anticipated annual events in the CCAP calendar is its Contact Islands flagship conference. Jul 16, 2020 · Acquire BPO – Australia’s leading customer experience and business process outsourcing provider –has announced its 100% acquisition of Melbourne call centre outsource provider The SMARTGroup, which will support the company’s local service offering. Is it true that all bpo's included in CCAP can now trace your employment history? I checked their website and found out na halos lahat ng bpo kasama dun. During this period, the company will allocate $20 million to employ highly skilled multilingual associates. He clarified that the country’s BPO industry has always been compliant with what the customers are asking from them. We, at Wipro, have been consistently participating in events and conferences organized by CCAP. Makati City, Philippines—The Contact Center Association of the Philippines (CCAP) is reiterating its position that the country’s information technology and business process management (IT-BPM) industry should collectively formulate solutions to strengthen cybersecurity among subsectors and business Jun 1, 2021 · Contact Center Association of the Philippines Rm 238 & 240, The Peninsula Manila, Ayala Ave. The BPO industry is also a key job generator and dollar earnings help strengthen the peso. for the acquisition of the former’s customer-relationship management business (CRM) in the Philippines, the United States and Nicaragua. May 6, 2024 · Contact Center Association of the Philippines Rm 238 & 240, The Peninsula Manila, Ayala Ave. While the industry’s revenue growth fell short of its earlier target of $32. Feb 21, 2020 · The company’s current Employee Satisfaction score is at its all-time highest at 95%, monumental given the stigma that is attached to working in the BPO industry. Nezda Global Takes the Lead as Venue Partner for CCAP’s HR Council Forum yesterday, January 27,2025. May 18, 2021 · Acquire BPO is proud to announce that Ivy Paraluman De Borja, VP of People and Culture, has been elected to the Contact Center Association of the Philippines (CCAP) HR Council. Maintaining a favorable business environment, in terms of legislative, regulatory, fiscal and infrastructure issues. Sep 30, 2022 · Former President of Asia-Pacific Operations to lead multinational’s drive to expand global operations. One of our core operating principles is that “culture leads, success follows,” which means that rather than trying to squeeze as much economic output out of our associates as possible, we start by focusing on our May 13, 2016 · He said that, with the citation, Metro Iloilo expects to get a bigger share in the country’s BPO industry and a top choice to host meetings, incentives, conventions and exhibitions (MICE). Its temporary facility was placed at the Centennial Arena in Laoag City offering hundreds of jobs to Ilocanos. Go said this also meant that more BPO companies will be attracted to locate future offices at Megaworld’s 72-hectare Iloilo Business Park. Contact Center Association to the Philippines (CCAP) reminded once Jun 6, 2016 · The decentralization of BPO offices from Metro Manila aligns with the incoming administration’s thrust toward developing the countryside, Mr. , boosting its presence in the Philippines. , cor Makati Ave. Datamatics is a success story in the Philippines. It is the 11th year staging of the conference, though the level of investment interest is unprecedented. We at CCAP are glad to be associated with Datamatics and help in any way we can with people initiatives, real estate, teleco, infrastructure etc. She was most recently the country vice president for a major BPO player in the APAC region, overseeing operations, and working closely with the sales and customer relationship management teams in the Philippines. , Makati City, Philippines Phone: +632 8856 0557 CCAP actively promotes the contact center industry here and abroad by: Expanding talent supply through professional development, career marketing, health and wellness, retention and values formation. Penthouse 2 Four/NEO, 4th Avenue corner 30th and 31st Street, Bonifacio Global City, Taguig City, Metro Manila, Philippines 1634 Jul 7, 2016 · The Information Technology and Business Process Association of the Philippines (iBPAP) said it expects the Philippine business process outsourcing (BPO) industry to hit $25 billion in revenues and generate 1. The Philippines, as far as Amex’s “Relationship Care” philosophy stands, ranks very well in terms of their standards. , Makati City, Philippines Phone: +632 8856 0557 Jun 10, 2021 · MAKATI CITY, Philippines, June 08, 2021 — Multilingual call center, Open Access BPO, announced its official membership in the Contact Center Association of the Philippines (CCAP). Since its inception in 2006, it Contact Center Association of the Philippines Rm 238 & 240, The Peninsula Manila, Ayala Ave. “The local BPO industry, [to which]contact centers belong, has current total revenues of about $23 billion (P1. , Makati City, Philippines Phone: +632 8856 0557 Jan 21, 2016 · Contact Center Association of the Philippines Rm 238 & 240, The Peninsula Manila, Ayala Ave. Feb 20, 2018 · CCAP estimates the global BPO industry will grow by 6% every year over the next six years. Feb 20, 2018 · CCAP Chairman Benedict Hernandez. Sep 8, 2017 · The CCAP is forecasting their sector will add over 73,000 jobs per year and, by 2022, will grow to almost 1. May 25, 2016 · Established in 1986, Sutherland Global Services is a global BPO and technology-enabled services company offering an integrated set of back-office and customer facing front-office services that support the entire customer lifecycle. Jun 2, 2017 · Contact Center Association of the Philippines Rm 238 & 240, The Peninsula Manila, Ayala Ave. CCAP’s continuously growing membership reflects the overall positioning of the industry as the country consistently maintains its strong position as the contact center capital of the world. Taguig, Philippines, March 2024 — Teleperformance (TP) in the Philippines, a leading global digital business services company, has once again achieved the remarkable feat of being named one of the Philippines Best Workplaces™. Nov 6, 2020 · There was also a preview of the soon-to-open BPO operations site, which will have complete facilities like nap rooms, gender-neutral bathrooms, lactation rooms, a clinic, and entertainment rooms – all of these free and available for use by their employees to encourage health and safety, fun, and camaraderie in the workplace. , Makati City, Philippines Phone: +632 8856 0557 Nov 23, 2022 · Magallona brings nearly 30 years of experience in the BPO, hospitality, and media industries. Sep 9, 2021 · About OPEN ACCESS BPO. Eton 1, Cyberpod, Centris Building, EDSA Corner, Quezon Avenue, Barangay Piñahan, Quezon City, Manila – 1100, Philippines (02) 908 7000 May 8, 2017 · The Philippines rivals India as the world’s top destination for companies looking to cut costs. Nov 4, 2020 · As the company opens its newest site in the northernmost district of Quezon City, Afni is determined to continue attracting, engaging, and retaining young, passionate talents in the BPO sector – a notable development amid news of joblessness due to the challenges brought upon by COVID-19. , Makati City, Philippines Phone: +632 8856 0557 Sep 16, 2024 · A 2022 study by the United States Agency for International Development (USAID) revealed that up to 75% of the BPO segment could be at risk of cyberattacks and fraud if cybersecurity gaps are not addressed. Mar 12, 2018 · She will also be among the key speakers in the upcoming Contact Islands, an annual IT-BPO industry conference scheduled on October 11 and 12 at Shangri-La’s Boracay Resort & Spa in Boracay Island. CCAP partners with various organizations, the education sector, and the government. , Makati City, Philippines Phone: +632 8856 0557 Oct 5, 2018 · Contact Center Association of the Philippines Rm 238 & 240, The Peninsula Manila, Ayala Ave. Aug 18, 2017 · Uligan added that moving forward, CCAP will ensure full compliance to the data privacy law. In 2004, the company achieved a major milestone by doing an Initial Public Offering (IPO) in the United States, and being listed in NASDAQ as the only Business Process Outsourcing (BPO) company with its entire operations handled in the Philippines. His platform is rooted in the belief that SMEs and countryside strategies are integral to the sustained growth of the BPO sector in the Philippines. , Makati City, Philippines Phone: +632 8856 0557 Jan 7, 2025 · Contact Center Association of the Philippines (CCAP) President Mickey Ocampo revealed that the contact center sector also comprises 89% of the IT-BPM workforce, equivalent to 1. Meanwhile, up to 97% of work-from-home employees of CCAP-member contact centers have received extra pay and allowances against 47% and 50% from BPO centers and SSCs, respectively. 3 million jobs by end-2016. Oct 24, 2016 · Contact Center Association of the Philippines Rm 238 & 240, The Peninsula Manila, Ayala Ave. Jun 8, 2021 · The expansion of the Taiwan office is part of Open Access BPO’s three-year investment plan. In response, Osmeña said he will first map out the bus routes based on the number of call center agents. Does this mean you need to declare all work experience mo sa bpo even if tumagal ka lang dun ng 1 to 2 months and its not beneficial to put it in your cv since you basically did not gain any Jun 28, 2017 · CCAP said the BPO industry in the Philippines is taking steps to ensure compliance with cyber security and data privacy regulations. The Contact Center Association of the Philippines (CCAP) is urging business process outsourcing (BPO) companies to enhance their cybersecurity efforts to safeguard the country’s information technology and business process management (IT-BPM) sector against rising cyber threats. The number of employees is also expected to grow between 7-9 percent. Mar 20, 2017 · Contact Center Association of the Philippines Rm 238 & 240, The Peninsula Manila, Ayala Ave. Last March 30, 2016, CCAP held their annual General Membership Meeting in Makati Shangri-La where Max’s Group Jul 9, 2019 · Contact Center Association of the Philippines Rm 238 & 240, The Peninsula Manila, Ayala Ave. , Makati City, Philippines Phone: +632 8856 0557 Feb 9, 2017 · The incumbent president of CCAP Mr. CCAP Events and Activities. Mar 16, 2022 · The global BPO provides a wide range of learning opportunities and formats. Dec 6, 2022 · PartnerHero first came to the Philippines in 2019 with the goal of being a different kind of employer in the local BPO space. For Information Integrity Solutions Pty Ltd Managing Director Malcolm Crompton, there are still many things that our BPO firms must do. Apr 11, 2018 · But that doesn’t seem to be a problem for Convergys, which just became the first Philippine-based business process outsourcing (BPO) in the world to gain international certification on workplace gender equality. Feb 28, 2023 · Mr. In response, CCAP urged the IT-BPM sector to collaborate on developing robust cybersecurity solutions. 2 million in employment from 751,000 in 2016. For registration, contact the CCAP Secretariat Office at +63 2 843-0603 or send an email to events@ccap. Sep 17, 2024 · CCAP is gathering top executives and managers from business continuity planning (BCP), security, IT, compliance, and risk management departments of member companies for the Digital Trust Summit on September 16, 2024 at The Westin Manila in Mandaluyong City. Through these industry engagements, Benedict helps drive multi–sector efforts to continue growing the country’s IT and Business Process Management(IT-BPM) economy, including industry roadmap development, talent Nov 1, 2022 · CEBU, Philippines — The Business Process Outsourcing (BPO) stakeholders in the Philippines, through the Contact Center Association of the Philippines (CCAP), expressed confidence to generate Dec 20, 2016 · The center of excellence was proposed Thursday, December 8 by Davao’s Next BPO Solutions’ chief executive officer and president of BPO Association of Davao Inc. Mickey Ocampo has been involved in the contact center industry since 1999 focusing on sales and business development in BPO industry. Mr. , one of the leading 100% Filipino-owned and managed contact center companies in the country. and Next BPO Solutions are some of their partners. This is how bullish CCAP Chairman Benedict Hernandez is on the industry’s ability to remain as a leader when it comes to delivering superior customer experience. The Contact Center Association of the Philippines (CCAP) is the umbrella organization of the Philippine contact center industry. , Makati City, Philippines Phone: +632 8856 0557 May 19, 2016 · Contact Center Association of the Philippines Rm 238 & 240, The Peninsula Manila, Ayala Ave. We were privileged to host the Contact Center Association of the Philippines’ HR Council . cephtpuc qyoncak idkhn hlae pzulmb aasd akqawqt qpirhn zkua momh fuwmxl aagpo jzau rcnatj bfklmp