Saturday to Friday 09:00 to 18:00 GMT+2. We highly recommend you change the password of your own choosing (using a minimum of 8 characters, including at least three kinds of following categories: upper case letters, lower case letters, numbers, and special characters) in order to increase the security of your product. It could be a problem with your camera, mobile device, or even both. In the maintenance menu you will find the reboot and defaultoptions. Then you can access the device or add it to the system using the password. Pin Code Setup for Hikvision Keypad Readers (Including DS-K170HPK) Time & Attendance. Contact Hikvision at our offices around the world by phone or email. 8 The recommended Alternate DNS Server: 1. Nov 30, 2022 · Possible solutions for this are as follows: Ip address of the device receiving the port forware has changed. I have updated the cam to Version ( Firmware__V5. You can remotely restart the camera. After these setting have been made, reboot the recorder, then log out of the Hik connect account on the mobile app. The ports have been changed on the router or firewall. Mar 10, 2014 · 4 Hikvision IP cameras, 3x DS-2CD2T22-I5, firmware V5. Technology for a better world: Advancing wildlife protection with Hikvision’s innovative solutions How Hikvision and its partners are optimizing green-building operations with ‘digital twins’ Navigating our sustainability journey: Hikvision's ESG management system in brief Jan 30, 2021 · What seems to be the most common issue in the Hikvision user support group on facebook always relates around loss of connection to Hik-Connect. While DS-2CD2635FWD-IZS is a 3MP bullet camera with IR, motorized varifocal This is where Hikvision’s Network Switches comes in. When integrated with Hikvision software, our The following pictures show the details on how to enable the privacy mask on a Hikvision HVR 4. You must make sure the OSD information is accurate before the device is set to record, or it will have incorrect time and date. We look forward to talking to you! Products. '. Wherever you are, whenever you need it, we have resources ready. I used SADP tool ver. I have the solution to this problem; keep reading. The device starts rebooting. : 8000 Hikvision device is locked (solved) The easy solution is very simple: all you have to do is wait for 30 minutes or reboot the device. 100 and you have a printer (or an IP camera) with the same IP address on the same local network. 87MB | 2024/07/12. Easy-to-use Tips for NVRs & DVRs. At this time, access to the recorder is locked out for 30 minutes. com. Another solution is to just try to open one camera only. You can also reboot the camera by disconnecting and reconnecting the power. . Key Pads. Check out how to Solve 6 Errors about Unbind. 0. You may be able to see an image, but if the Hik-Connect Network Unstable Issue continues to occur, then the image can appear pixelated and distorted. What should the preferred and alternate DNS be set to? Answer: The recommended Preferred DNS Server: 8. Products. Turn off/on the Internet data connection; Reload the Hikvision App (close/open); Connect your smartphone to a different network; Restart the local router (where the devices are connected); Re-install de app. If you are still logged in via a web browser, the session is still valid, and the camera won't log you out. For detailed operations of resetting device's password, refer to Reset Device Password. 4. Activation via the device, SADP tool and the client software are supported. Did you find it helpful? Yes No. For example, from 8MP or 4MP, drop it to 2MP. Jan 30, 2023 · Access Control. (Maintenance) to enter the Maintenance page and tap Reboot . Activate the Hik-Connect function on the device and ensure that the device’s Hik-Connect status is online. Question: Why do my cameras time out after 5 minutes when using Hik-Connect? Answer: This is an intentional limitation to reduce cellular broadband bandwidth usage. For Hik connect. Hikvision’s DeepinMind Series NVR Model #iDS-9632NXI-I8/16S is the first embedded NVR based on a deep learning algorithm executed by its GPU, making it faster and more accurate than conventional CPUs. Oct 5, 2022 · Modified on: Wed, 5 Oct, 2022 at 5:34 PM. / 402535450370910 The usual cause of this Hikvision’s Technical Support is available to you in many helpful formats. Turbo HD 8. 4 and above DVR: K Series V4. Question: Why is the PTZ menu small and limited on IVMS-4200? Answer: If the PTZ menu is small and missing features such as preset selection, there is a small up arrow on the top right corner of the PTZ menu that will open the full version of the PTZ menu, that includes more options, such as the preset Hikvision’s Technical Support is available to you in many helpful formats. mena@hikvision. Enter the camera section and choose the camera you will be working on. The only 2 options are: accessing the Hikconnect Jul 12, 2019 · When our customer adds a device to the Hik-Connect account and the APP returns device is offline, we can follow steps below to solve the problem or locate the causes. V3. Here are some actions you can take to fix the problem temporarily. 64. With face identification technology, user authorizations are more secure and reliable, granting access only to verified personnel. 0 | 62. Wondering if anyone has seen a similar issue when attempting to connect a Hikvision DS-2DE2A404IW-DE3 to a Roku using IP Camera Viewer Pro? Once you set up the cams perfectly then attempt to discover them using the APP on the Roku, the camera corrupts and you get a perpetual "The Ports Conflict" message when doing something as Hikvision’s Technical Support is available to you in many helpful formats. Right click anywhere on the screen to bring up the device login window. 168. Release the camera and wait 1-2 minutes. 8. The Windows-based iVMS-4200 is a versatile client software application for Hikvision video surveillance, access control and video intercom systems. When our customer adds a device to the Hik-Connect account and the APP returns device is offline, we can follow steps below to solve the problem or locate the causes. The password strength of the device can be automatically checked. / 402535450370910 The usual cause of this Sep 24, 2016 · Solution 1) The old device should be cleared of its ‘Device Domain’ settings within the DDNS area of the Network Settings. If you forgot the password of the detected online devices, you can restore the device's default password or reset the device's password through the system. In case you changed your mind, reverse the steps and uncheck the Enable Mask. The errors for the app will say 'unbinding the current device is not supported' while the SADP tool will say 'failed. If it is still timing out after that then you will Maximize site security 24x7 with Hikvision DarkFighterS and DarkFighterX. If the device’s Hik-Connect status shows a frequent online and offline status, consider switching to a more stable network or upgrading the firmware before attempting the process again. It supports viewing the device information, activating the device, editing the network parameters of the device and resetting the device password, etc. We look forward to talking to you! After logging in to the Web, you can go to Device Status to view the device status, including the device information, working status, port status, port statistics, and PoE status. What happens in this case? Jan 30, 2021 · What seems to be the most common issue in the Hikvision user support group on facebook always relates around loss of connection to Hik-Connect. Download the FAQ. Press Mentions. NVR or DVR. Did you find it helpful? Jan 30, 2021 · What seems to be the most common issue in the Hikvision user support group on facebook always relates around loss of connection to Hik-Connect. If you require more than 5 minutes of Live View, we recommend adding your device via IP Domain on the Hik-Connect app with port forwarding. The public IP accress has changed. Mar 24, 2014 · 1) Right-click and bring up the Main Menu. 1 respectively. Hikvision’s Technical Support is available to you in many helpful formats. This will reduce the load on the network and improve the live view speed. bottom menu, then click “Reset Device Password” to scan the QR code. SADP. You can fix this problem in less than 5 minutes. Once these settings are entered the user just needs to hit save. 8-200 Hikvision device is locked (solved) The easy solution is very simple: all you have to do is wait for 30 minutes or reboot the device. Featuring smart operation, reliable functions and elevated security, Hikvision’s network switches will meet your increasing network demands for video security from core to edge, while boosting your network by transferring huge amounts of data. The PTZ camera should now function properly. Let’s say the IP address of your NVR is 192. com uses Hikvision’s deep-learning-empowered face recognition terminals set a new standard in access control. 5. Setting up Time and Attendance in iVMS-4200 Hikvision device is locked (solved) The easy solution is very simple: all you have to do is wait for 30 minutes or reboot the device. 6 build 151105 powered through a POE switch 24h running Linux Fedora 22 X64 server (used for hosting Plex, BOINC, Seafile and other stuff), kernel 4. To default or reboot the device using the web browser: remote into the device using a web browser and IP address, log into the device using the administrator username and password, go to Configuration > System > Maintenance. 3) The old device should be given a ‘new’ device domain then registered as usual with (www. Check the preffered and alternate DNS are set to 8. Hikvision. When integrated with Hikvision software, our Hikvision device is locked (solved) The easy solution is very simple: all you have to do is wait for 30 minutes or reboot the device. Slow connections cause issues between the Hik-Connect app and your cameras, keeping you from accessing them remotely. a) If the Enable box hasn’t been checked, enable it and see the register status. Save the settings and re-check the live view. Oct 11, 2022 · Answer: You cannot change OSD information on previously recorded footage; once footage has been recorded it is no longer able to be changed from the recorder. Make sure you installed the Hikvision WebVideo Active X control; Add the IP cameras to the "Compatibility View Settings"; Click the checkbox "Enable Motion Detection"; Click the button "Draw Area"; Click and hold the mouse left button and drag it to draw the area; Click the button "Stop Drawing"; If the device is not installed with a computer box or the computer box is shut down, directly switch off the power to shut down the device. Reboot the recorder. And equipped with Hikvision’s IVaaS technology, it supports flexible linkage with IP cameras or PIRCAMs. Nov 9, 2022 · Answer: This implies that the device was added to your account via the local IP Address, so it is only able to access the cameras when on your local network. Jul 12, 2019 · When our customer adds a device to the Hik-Connect account and the APP returns device is offline, we can follow steps below to solve the problem or locate the causes. To access them from any network you will need to either go through the Hik-Connect service, i. This NVR effectively filters out alarms triggered by animals and inanimate objects, with greater than 90% accuracy. 4 and saw this error, cable contractor who installed them claims he used a specific password, which worked OK with other Hickvision cams. Download. You can set the attendance mode as check in, check out, break out, break in, overtime in, and overtime out according to your actual situation. / 402535450370910 The usual cause of this This is where Hikvision’s Network Switches comes in. To put this into practice, DS-2CD2123G0-I is an 2MP entry level outdoor dome camera with IR. If the live feed is still delayed, there are two options. If the device is installed with a computer box which is powered on, tap Start and choose Shutdown , or press the power button on the computer box to shut it down (press and hold the power button to force Jan 3, 2022 · Hi guys, I'm deploying a bunch of new IP cams. Maximize site security 24x7 with Hikvision DarkFighterS and DarkFighterX Technology for a better world: Advancing wildlife protection with Hikvision’s innovative solutions How Hikvision and its partners are optimizing green-building operations with ‘digital twins’ Nov 4, 2022 · Modified on: Fri, 4 Nov, 2022 at 5:02 PM. Jan 30, 2021 · What seems to be the most common issue in the Hikvision user support group on facebook always relates around loss of connection to Hik-Connect. 89 and above NVR: V 4. 3. (Be sure to have the password for the Hik connect account before logging out). This means no remote access is possible during this time. The status can be saw on web GUI, local GUI. Media Kits Hikvision device is locked (solved) The easy solution is very simple: all you have to do is wait for 30 minutes or reboot the device. By utilizing dual-chip technology, the wireless security alarm AX PRO Hub ensures that data transmission is stable and reliable. Enables remote maintenance, proactive status monitoring and services to enhance your efficiency Expands your business by creating subscription plans for recurring revenue. SADP software is used for searching the online devices in the same network. 2. Go to Hik-Connect and manually select one camera and see if it shows up. Do to changes in Hikconnect older recorder typically on firmware that is/or was on a 3. 2) Login to the account managing that device domain (www. NVR 5. In this article, I talk about the "the device is locked" message you may see while attempting to access your Hikvision IP camera or recorder (DVR/NVR) from a web browser or smartphone app. Nov 30, 2022 · Answer. There are modules for live view, playback, event management, e-maps, attendance and smart device data reporting, such as people counting, queue analysis, heat mapping, license plate recognition and facial recognition. Back to HiTools list. I stood at my NVR and repeated the process and when I open the app and try to access the cameras, the cameras on the NVR "freeze" and then the system reboots itself. Access the NVR on the computer, enter your credentials and then go to the Camera settings to apply the privacy mask settings. 3. You should activate the device before the first login. Once the recorder is back up from the reboot, and all the cameras are showing locally. Oct 14, 2022 · Question: When using the Hik connect service. x firmware can longer be unbound using the Hikconnect app and the SADP tool. Usually, both the DVR/NVR and the other device will reboot randomly. 00 and above/ HGHI-F V3. Click to learn the steps. How to retrieve your password in a convenient and safe way? Here is a self password reset method. Email: support. 4) Use the proper settings for your particular PTZ camera in the PAN/TILT/ZOOM screen. 0 build 151016 and 1x DS-2CD2622FWD-IZS, firmware V5. Technical Support Phone: 80008600007. Change the sub-stream resolution to a lower level, and decrease the frame rate, and bitrate. 2) Click on the SETTING icon. We love hearing from our customers. If i try to Setup EPTZ ( Auto Tracking ) i mark the detection area and choose ( check ) Human, when i want to save the Settings i get a message: "The device breaks down. Here are the steps to fix the problem. So far, I've shut down the NVR manually and On the System Settings page, tap Maint. The steps are as follows. The solution is simple; you just need to wait for 30 minutes or restart the device. This is typically solved by cutting power to the device for 5-10 minutes, then powering it back on and attempting again. The default values of the device are as follows: The default IP address: 192. Technology for a better world: Advancing wildlife protection with Hikvision’s innovative solutions How Hikvision and its partners are optimizing green-building operations with ‘digital twins’ Navigating our sustainability journey: Hikvision's ESG management system in brief In this article, I talk about the "the device is locked" message you may see while attempting to access your Hikvision IP camera or recorder (DVR/NVR) from a web browser or smartphone app. 8 and 1. By opening all the cameras at once, the phone requires more bandwidth. 21. Hello, First Problem: i´ve received the cam iDS-2CD7546G0-IZHS 2,8-12mm. For example, your camera can capture the windows in the next house. Hik-Connect Mobile Software has been designed to help small businesses effectively operate and manage security devices from a smartphone or tablet. If you get a "device is locked" message while attempting to access your Hikvision recorder remotely, this could indicate 5 failed password input attempts. Oct 18, 2022 · Answer: Sometimes when trying to communicate with a device via the SADP tool, either for configuration or for password resets, the device may be unresponsive and time out. The default port No. Is it a password or software or firmware? Please let me know if you know who to Description. The client software is widely Technology for a better world: Advancing wildlife protection with Hikvision’s innovative solutions How Hikvision and its partners are optimizing green-building operations with ‘digital twins’ Navigating our sustainability journey: Hikvision's ESG management system in brief Hik-ProConnect is an online device & service management platform for professional installers and security service providers. Feb 25, 2023 · Feb 25, 2023. com). com) and delete the entry entirely. If you’re logged in on the device via the web browser, then most likely the session is still valid and the camera won’t log you out. 000 and above When you don't use your password so often, you may forget it. / 402535450370910 The usual cause of this How to fix the "the device is locked" issue. If the camera hasn’t reset yet, try a few times. e. #1. 10_230116_S3000480086 ). We recommend using this feature in areas that you’re not supposed to record. / 402535450370910 The usual cause of this The Hik-Connect shows the “network is unstable” message because the internet service in your phone is unstable. 1 May 25, 2021 · May 25, 2021. Maximize site security 24x7 with Hikvision DarkFighterS and DarkFighterX Technology for a better world: Advancing wildlife protection with Hikvision’s innovative solutions How Hikvision and its partners are optimizing green-building operations with ‘digital twins’ Jul 12, 2019 · When our customer adds a device to the Hik-Connect account and the APP returns device is offline, we can follow steps below to solve the problem or locate the causes. Solar-powered Security Cameras. Go back to SADP and see if it shows up there. hik-online. Please send an email with. Hikvision device is locked (solved) The easy solution is very simple: all you have to do is wait for 30 minutes or reboot the device. Here’s how you can reset the camera easily: Power up the camera via PoE (or adapter) Right away press and hold the reset button for at least 20 seconds. Remote system operation and maintenance helps you Maximize site security 24x7 with Hikvision DarkFighterS and DarkFighterX Technology for a better world: Advancing wildlife protection with Hikvision’s innovative solutions How Hikvision and its partners are optimizing green-building operations with ‘digital twins’ In this article, I talk about the "the device is locked" message you may see while attempting to access your Hikvision IP camera or recorder (DVR/NVR) from a web browser or smartphone app. • In the lower left corner of the login window is a hidden button, double click to bring up the restore default password box. / 402535450370910 The usual cause of this The Hikvision IP camera range varies from dome to bullet to turret (and more) and it shares the same naming rules across models. Simplicity through innovation. SADP - HiTools - Hikvision. / 402535450370910 The usual cause of this How Hikvision and its partners are optimizing green-building operations with ‘digital twins’ Navigating our sustainability journey: Hikvision's ESG management system in brief The Importance of a Well-Run Vulnerability Disclosure Program Jul 12, 2019 · When our customer adds a device to the Hik-Connect account and the APP returns device is offline, we can follow steps below to solve the problem or locate the causes. Only local access (at the actual recorder) will be possible. The complete serial number and system date and time must be provided to the Hikvision USA tech support team. When I open the Hik-Connect App on my iPhone, the cameras have a "network connection issue" and then go "offline" shortly after. Maximize site security 24x7 with Hikvision DarkFighterS and DarkFighterX Technology for a better world: Advancing wildlife protection with Hikvision’s innovative solutions How Hikvision and its partners are optimizing green-building operations with ‘digital twins’ Hikvision’s Technical Support is available to you in many helpful formats. 3) Locate the PAN/TILT/ZOOM icon under the SETTING icon. Jan 13, 2023 · Answer. Go to device to see the register status. Nov 29, 2022 · Typically , the alternate DNS should be set to 1. The image below shows the possible variances. add via QR code or serial number, or add via your public IP Address with port 8000 forwarded. Device Management en-US The DVR or NVR reboots if they have the same IP address as another device on the local network. 1. Note: The function should be used cooperatively with time and attendance function on the client software. 1. After powering on the device, the system will switch to Device Activation page. af fd nl ed ws tm eq zb te rs