Windows hello pin not working windows 11. Restore or reset your PC.

Windows hello pin not working windows 11 I understand that you are experiencing issues with Pin and Fingerprint not working after the update, we have not received a ton of feedback on this issue. 493. Log in to Windows with each user's account to reset their respective Windows Hello PIN. Click Remove to delete the existing PIN. I have changed the PIN number and also tried but still have the issue to login through PIN. In the Sign-in options, select Windows Hello PIN and then choose Remove. Option 2. When doing my testing, I have encountered an issue with the WHFB PIN reset option from lock windows Oct 2, 2024 · The main issue I think with PCI drivers is that this relates to an internal WiFi5 card that I am not using as I have an external WiFi 6 device. Unable to create Windows Hello PIN – This is when Windows doesn’t recognize the PIN due to insufficient permissions for the NGC folder or due to Sep 6, 2022 · I would not have a Work or School account on your personal PC unless there is no other choice, or I would install it on a separate install of Windows in a Dual Boot so it doesn't infect your personal Windows install. Mar 10, 2022 · Ever since updating to Windows 11 my PIN has not been working to log into my computer. So far, I have made RDP work by simply disabling Windows Hello Pin. Build: 22000. Click on "Accounts" and then click on "Sign-in options". The fingerprint reader was working fine at first, but now it appears to not be working with windows hello. Gehe zu Einstellungen > Konten > Anmeldeoptionen und wähle "PIN (Windows Hello)". Thanks for choosing Microsoft Community. Looks forward for your immediate reply. Step 3. Windows Hello is also not recognising my face 70% of the time. Then select Start > Settings > Accounts > Sign-in options > PIN (Windows Hello), and select I forgot my PIN. It’s not the same as your account password. Now you can login with the new PIN code but Facial recognition is gone. Despite its convenience, Windows Hello occasionally struggles post-update or when underlying dependencies (driver updates, BIOS changes) destabilize. Follow these steps: Step 1. Nov 29, 2024 · The latest ones are "2024-11 Cumulative Update Preview for Windows 11 Version 23H2 for x64-based Systems (KB5046732)", "2024-11 Cumulative Update for . To resolve this, try a fresh start. It's not intuitive at all. Nov 11, 2021 · Uncheck the option "For added security, only allow Windows Hello sign in for Microsoft accounts on this device (Recommended); Close the settings; Now go back to Input Options again; Click PIN (Windows Hello) and remove the current PIN; Now check if you can set a new PIN; I hope I have helped, see you soon! Jul 18, 2024 · Under PIN (Windows Hello), click on I forgot my PIN. Jan 23, 2024 · Look for Download Windows 11 Disk Image and select Windows 11 (multi-edition ISO) - Once you're done to download the ISO, please right click and open it - Please look setup. Then open Explorer and navigate to the following path. Under "Windows Hello PIN", click on "I forgot my PIN". If it is set up, choose "Remove this sign-in option". Also, on the drop-down menu, tap on "Properties" and make sure the Startup type is set to Automatic. msc. Oct 4, 2023 · If the PIN is not working in Windows 10, that can be caused by a whole set of issues, including an incorrect PIN. exe and run it - Select yes if you will will be asked for User Control - Choose Next to Continue - Please read the License Agreement and once done, hit Accept Feb 5, 2022 · Using password, Iam ablw to login into Windows 11 and there is no issue. You need Jan 16, 2025 · If all of the above steps are successful, you can try resetting the Windows Hello for Business PIN on the affected device. First, follow the path below: C:\Windows\ServiceProfiles\LocalService\AppData\Local\Microsoft Sep 7, 2023 · 1. Make sure the "Use Windows Hello for Business" policy is either Not Configured or Enabled. Oct 12, 2022 · - Now you are back in the login screen again. I have no ideas why Microsoft invents something which does NOT work at all. Thanks for reaching out. See full list on wintips. Sometimes, updates can cause changes to your security information, which might interfere with Windows Hello PIN functionality. Read detailed guide at https://www. ; Enter your Microsoft account’s password to sign in. Run the System File Checker Utility scan. Click on [Remove] ⑧. Now, I am trying to setup the Hello PIN first time and getting the following error: "we weren't able May 5, 2023 · To remove PIN on Windows 11, open Settings > Accounts > Sign-in options, click “PIN (Windows Hello),” click “Remove,” confirm credentials, and click “OK. * * Note: If the PIN login problem occurred after rebooting in "diagnostic startup" mode, read this guide: FIX: Can't login with PIN in Diagnostic Startup mode. Try creating the PIN again or check for system updates. Feb 1, 2022 · 3) Update your drivers from the PC maker's Support Downloads webpage for your exact model. My computer pin seems to work fine with logging in and/or logging out, but if I were to try to run something that requires Jun 17, 2023 · Remove NGC folder content and setup Windows Hello PIN If you could login in safe mode. If this cannot work, you can try to register another Microsoft account to sign into your Windows 11. But still has the same issue. This article will show how you can remove your Windows Hello PIN. When i use PIN number, it is not accepting and not able to login into Windows 11. Klicke auf "Ich habe meine PIN vergessen" und folge den Anweisungen. It says that Windows 11 does not recognize my PIN. Try to a dd the Aug 16, 2024 · Hello, John Hendricks1. Click to set up your PIN again. Go to Accounts > Sign-in options. Jan 3, 2025 · Hello Aravindhan, Thank you for reaching out to the Microsoft Community and I'll be glad to assist you today. Note that the below steps will not work for Microsoft account if you have enabled the Only allow Windows Hello sign-in for Microsoft account on this device Jan 23, 2025 · Below you will find various methods to solve login problems when your PIN is not available in Windows 10/11 after BIOS or Windows update. 6 Fixes for Windows Hello Apr 26, 2018 · Click Add a PIN and add a new PIN code for your account. It seems to work annoying but it works, but now I am unable to use the xbox app due to not being able to use my hello pin. Go to Settings > Accounts > Sign-in Options. The new PIN password is working now. Under Manage how you sign in to your device, select PIN (Windows Hello). Back up the previous database: Open Windows Explorer and navigate to C:\Windows\System32 Mar 31, 2024 · @FreeBooter An inplace upgrade will NOT work in safe mode so if he can not get into windows by any other method that won't work. Here’s a step-by-step guide to help you troubleshoot the issue: 1. To fix Windows Hello PIN when you can’t use, change, remove, or add a PIN to your account, use these steps: Open Start. Login invalid because I need to use a work/school account - I don't have one. For errors during PIN creation, sign out and sign back in, then attempt to create the PIN again. I'm running an. a. On the resulting drop-down menu, click on "Restart". If your PIN is still not functioning, you may need to remove the existing PIN and reconfigure it. Nov 10, 2024 · When the computer boots into Safe Mode, log in with your Microsoft account password (not the PIN). Hi, I just updated my device to Windows 11 but it completely disabled Windows hello. If you still cannot reset the PIN, you can manually delete the Windows Hello information (including PIN) of all devices through the Microsoft account management website, and then reset the PIN to see if you can reuse the PIN: 1. kapilarya. Oct 3, 2022 · still the same, Windows Hello not working after waking up. Harassment is any behavior intended to disturb or upset a person or group of people. It’s local to your device only. Open File Explorer and navigate to C:\Windows\ServiceProfiles\LocalService\AppData\Local\Microsoft. You can use the Settings app to change your PIN. - Go to Start > Settings > Accounts > Input options. Dec 16, 2024 · PIN, face ID not working after windows 11 update. Reset Windows Biometrics Component. Dec 9, 2022 · it also does not clarify if WINDOWS ENCRYPTION unlocks the drive when the machine is turned on (because the drive sees its normal TPM, not the greatest way), or unlocks drive AFTER the correct credentials are entered (and whether PIN and password both do this, or whether PASSWORD is a lesser-secure method, (even considering local account, whre Jun 21, 2022 · Here are the ways to troubleshoot Windows Hello not working on Windows 11. Therefore, you will need to transition from a local account to your Microsoft account in order to utilize other sign-in options. Step 7: Confirm the action, then click on Add to create a new PIN. ; Once you complete the steps, the system will default to the Mar 14, 2024 · On my new laptop with Windows 11, when trying to log in to a website that allows for Windows Hello PIN authentication the Hello popup does not give me the option to use a PIN or a fingerprint. Run Windows Hello troubleshooter Dec 21, 2021 · I'm trying to login to my old minecraft account (has been migrated) on my windows 11 laptop, which is a different Microsoft account. Now; open your File Explorer and browse to the location: C:\Windows\ServiceProfiles\LocalService\AppData\Local\Microsoft 3. Here are some troubleshooting options: Method 1: Logging in with an account password. (Windows Hello Icon does present, but the fingerprint scanner seems like being turned off) thus I had to reboot the PC each time I want to re-enable the fingerprint. Reconfigure Windows Hello. Mar 21, 2025 · Wait for the computer to reboot and check if the PIN is working again. Mar 6, 2024 · However, users often experience difficulties removing the PIN because they find the “Remove PIN” option to be grayed out. Still not sure why Windows Hello, doesn't work under 24H2 as did under 23H2. If the PIN code is not working, it could be due to a faulty keyboard. This way still works fine. Every time I start my computer it wants me to set up Windows Hello features like facial recognitions, fingerprint scan, and pin. R Aug 7, 2024 · Reset Windows Biometric Service: Stop biometric services: Press Windows + R simultaneously to open the "Run" dialog box, then enter services. Your Sincerely. Get the most out of your Windows 11 experience with Windows Hello. A Windows 11 PIN not available screen will naturally lead you to try restarting your PC. Mar 31, 2023 · To do this, go to Settings > Accounts > Sign-in options > Windows Hello Fingerprint > Advanced Options > Clear Fingerprint Data. Press "Set PIN" - Enter Password - MFA - Now you enter a new screen where you are asked to verify you want to reset Windows Hello. If enabled but still not working, try deleting and resetting the fingerprint or PIN by clicking the respective option and following the prompts. Press continue - Create new PIN. It’s not the same as password. 8. Edition Windows 11 Home Version 21H2 Change or reset your PIN when you're already signed in. Locate the Ngc folder and delete it. By default PIN is four digits number only. At this point, you can re-enroll your Windows Hello. Threats include any threat of violence, or harm to another. Even if you have no password, such as a Local Account with no password, Enhanced Session mode still hangs at this screen unless you disable the Windows Hello requirement. How to FIX: Unable to configure Windows Hello PIN in Windows 10. Once done, you can reset the login PIN to fix the problem. " Oct 15, 2019 · Hi, I have just bought second hand Lenovo T470s Laptop, which reset to factory setting (I believe). May 25, 2022 · So, I'm running into an issue where if I sign into Windows 10 21H2 with the "Windows Hello" PIN which Microsoft has you set up, I cannot access a network share from a different device onto my device, but I can still access another device, from my device. If you're unable to log into your Windows 11 computer because you've forgotten your PIN and can't use other sign-in options like fingerprint, here are some steps you can try to regain access without resetting your laptop: Sep 5, 2022 · In this guide, you’ll learn the steps to fix the issue that could prevent you from removing, configuring, or using a Windows Hello PIN to log in on Windows 10. Method 2: Using Group policy settings if you have Windows 10 Pro installed. Once logged in, you can try to reset your PIN or go to Settings > Accounts > Sign-in options, and under PIN (Windows Hello), you can choose to Remove the PIN and set it up again. was able to change my pin by clicking on the option and choosing remove. Go to Start > Settings > Accounts > Sign-in options 2. Press Win + R, type Jul 27, 2024 · This may be a problem with Windows 11's PIN display, so we suggest you try entering your PIN directly (it won't be displayed in the PIN input field, but you can just enter it according to your PIN), and then press enter to see if you can enter the system. Jul 21, 2023 · Hello, I am writing because I am extremely desperate to solve this issue. I recently downgraded from windows 11 to windows 10, but had no problems before I restarted my computer in safe mode. Apparently, Windows Hello is not enabled by default for domain accounts. Nov 30, 2021 · I recently got a Dell Inspiron with Windows 11 preloaded. Jul 9, 2023 · And to enable these options, you are mandatory to setup a Windows Hello PIN. To check for updates, click on the Start button and then click on the Settings icon. The Ngc folder is saved in the Windows folder and is where the PIN information is stored. Under Manage how you sign in to your device, find PIN (Windows Hello) and click Remove. Here's how to do it. I used to have one for my old laptop but that has been reset, and I don’t remember it. To fix the Windows 10 PIN not working issue, it’s advised to empty the Ngc folder as instructed in our solution below. Here’s how to do that: Go to Settings > Accounts and locate your account. " I found the fix when I noticed this Accept this answer to confirm Jul 12, 2024 · (Image credit: Mauro Huculak) Click the Remove button again to confirm. my problem is how to change the pin complexity since i only wanted a 4 digit code instead of the 6 which it now ask. Feb 12, 2025 · 5. Dec 15, 2024 · I also tried Uninstall Updates -- it worked for the last 'Quality update', but it said that it could not restore the last 'Feature update'. Another thing you can do is uninstall the third-party antivirus software. Jan 7, 2022 · Hello there, out organization is running a on-premise AD. 1 for Windows 11, version 23H2 for x64 (KB5045935)", "2024-11 Cumulative Update for Windows 11 Version 23H2 for x64-based Systems (KB5046633)" and so on just to name a few. Check Registry: If you're comfortable editing the Windows Registry, you can check the settings for Windows Hello there. msc, and hit Enter to open Windows Services. Sep 27, 2022 · Once you’re inside the Sign-in options menu, click on PIN (Windows Hello). Before you try any troubleshooting, you should log into the computer with the password alternative. This is PIN. Windows Hello allows users to log into their devices using facial recognition, fingerprint, or a PIN. Windows 11 Home . - Scroll down to the option "Require Windows Hello Sign In for Microsoft Accounts" and set it to disabled. Press the Window key and click on the Settings; Go to the Accounts and click on the Sign-in options tab; Click on Mar 19, 2020 · Because Enhanced Session mode is not allowed to use Windows Hello, it just hangs at the login screen, without ever presenting the only viable option (login with password). Open the Services pane and stop the Biometrics service. Windows 11 requires creating a Windows Hello PIN code to access your device. Well that is gone now and still no facial recognition. But: when rebooting the devices while they are… Feb 3, 2023 · Hello, One of the user has changed the password. 5. ; Confirm your Microsoft account password. Proceed to the next step to set a new PIN Jan 17, 2022 · I just get a new computer with Win 11 21H2 installed (OEM). I suggest that you try to delete the folder where the PIN information is stored and then try again. Restart the computer, and then set up a new PIN by going Feb 10, 2025 · Dear Brandon Hudson, Thank you for reaching out! I understand that you're experiencing issues with your Microsoft PIN after a recent update. 5 and 4. Before I go clearing TPM or anything or all the other stuff but thanks for setting it all out. First, follow the path below: C:\Windows\ServiceProfiles\LocalService\AppData\Local\Microsoft Jan 27, 2025 · Windows Hello and PIN do not work, no option to reset pin and login via password I have a problem logging in to Surface 11 Pro - I use Windows Hello and a pin. " Apr 14, 2024 · Hi, Kareena Chin wing. Put in the PIN again - It will give the same message. Is it anything to do with that dreadful 24H2 update which is riddled with problems and caused numerous BSOD's for me during installation. (Go to settings > Accounts > Sign in options > Windows Hello PIN > click Reset) 2. In the confirmation window, click on OK to confirm the Mar 30, 2024 · Hello, We are working on the W11 configuration in order to deliver the first W11 computer to our users. In the Windows Hello PIN section, remove your existing PIN. For months I've been using a PIN and then suddenly it stopped working. Apr 10, 2022 · I have no ideas what the password is, so I used my Windows Hello Pin. Click the OK button. Regards. I'm back to using username and password. I’m here to help you today. 2. Think of PIN like the Lock Screen pin for your smart phone. If the software conflicts with your system, some issues like Windows PIN not working or Windows Hello PIN not working can easily happen. Mar 13, 2024 · I updated my bios due to a new exploit and wanted to be secure now I cant use windows hello pin at all if im signed into my Microsoft account had to convert my account to a local. I want to use only my Windows Account password, no PIN, no face recgonition, but the login still asking me to create a face "Hello, and if I choose to skip it, Win 11 ask me to create a PIN, so I close that window and I can finilly login, but on next login, everthing comes back. First select the 'System restore' method and see if you can reset your Windows Hello PIN. dat” files from the folder in step 2. I am using Windows 11. I hope this helps you solve the problem with adding a new fingerprint on Windows 11. - Restart your computer. Select Windows Hello PIN. If your Windows PIN isn’t working, ensure your system is up to date. I tried a couple more times, and it kept saying that it was incorrect, and I eventually was hit with the "You've entered the incorrect pin too many times. Jun 18, 2023 · 2. If you’re prompted to create a PIN again after already having one, it may be due to security updates or changes in the system. Nov 2, 2022 · Hi ToriUC, I am Dave, I will help you with this. Apr 30, 2023 · Step 4: Update Windows 11. If you are on Windows 10 Pro edition, you can change the group policy settings to enable PIN sign-in option for all users. Feb 3, 2022 · I understand that you are having Windows Hello PIN issues. - Under PIN, Click Remove and setup again. b. You can do this by following these steps: Open the Settings app on the affected device. To improve recognition, go to Settings > Accounts > Sign-in options > Facial recognition (Windows Hello) and select Improve recognition. Please keep me know if this worked for you. Below message appears when using Finger to login. If the issue happens after you install a new anti-virus tool, you can uninstall it and check if the issue disappears. Steps to replicate on my PC - WIN 11: Situation 1 - Trying to change PIN: Settings - Accounts - Pin(Windows Hello) Sep 29, 2023 · I Love Windows, but Can't Ignore These 9 Huge Annoyances in Windows 11 Why I Prefer Windows File Explorer Over macOS Finder I Ditched Microsoft Phone Link for This App (And I’m Not Going Back) Nov 24, 2022 · Sumit, Hello, Microsoft advised following the issue being raised after the 22H2 release to just use the PIN, until addressed. May 30, 2024 · 1. Jan 31, 2025 · Option 1. 1. Press "win + i" to open the settings, go to "Accounts"-"Login options"-"PIN", and then manually set your PIN. When either of the face login, fingerprint login or Windows Hello PIN is not working, you can try this fix. In their infinite wisdom HP decided not to support Windows 11 on this device, so there are no further driver updates. I put in my email, my password, and then it asks me for my Windows Hello pin. 3. After the updates were completed it says "Your PIN is no longer available due to a change to the security settings on this device. Aug 1, 2024 · o Press Windows + I to open the Settings app. In an elevated command prompt, run gpupdate /force. To fix the Windows 11 Hello Face not working issue, press the Windows key + X and select Device Manager. I have set up a PIN for that account, but when I try to use the PIN, they say it is wrong. Fix Windows Hello PIN problems on Windows 10. Here’s how: Steps: Access Settings by pressing Windows + I. If it is not set up, choose Setup and complete set up. Enter your account password to verify your identity ⑩, and then click [OK] ⑪ to remove the PIN. After this, check to see if you can set up Windows Hello May 6, 2024 · The image that you sent indicates that Windows Hello is not set up. Welcome to the Microsoft community. In the left-hand pane, click on This PC. If you are having trouble logging in to safe mode, try other options in the recovery screen. Alternative login using fingerprints also fail. Windows Hello is a more personal, more secure way to get instant access to your Windows devices using a PIN, facial recognition, or fingerprint. I am curious as to how I can enable it. Step 1: Press the Windows key + I to launch the Settings app. In the Settings app on your Windows device, select Accounts > Sign-in options or use the following shortcut: Sign-in options. Jul 19, 2024 · How to Turn off Windows Hello PIN and Setup Prompt Notification To simplify the login process on Windows 10 computers, Microsoft came up with the Windows Hello sign-in. If you are experiencing one of the above issues, follow the instructions below to fix the problem. Please help me. Click [Remove] ⑨ again to confirm the removal of your PIN. is on my screen, when I click to set my pin up it brings me to a window saying I need to download an app from the microsoft store, when I click that nothing happens. The option to add a finger or remove the fingerprint are greyed out and not clickable. So I enter the pin that I had set up ages ago, and it doesn't seem to work. I am unable to unlock my windows 11 computer after a windows update. Change the PIN after logging in password. After it updated to that, it then went straight to updating the Bios. Apr 20, 2022 · I recently bought a new windows computer and I upgraded to windows 11. On the login screen, click the Sign-in options entry and choose the one for your login password. FingerPrint is removed and Setup again under Settings -> Accounts -> SignIn Options -> Windows Hello FingerPrint. Feb 13, 2024 · I’m sorry to hear you’re having trouble setting up Windows Hello PIN. In Safe Mode, press Win + I to open Windows Settings and go to Accounts. Btw, Windows Hello PIN was not setup before and that's why it asked and allowed me to set up this time. He is able to login using Password and PIN. We just enabled Windows Hello via GPO. Any help available appreciated. According to your description, 'now every time I try to interact with windows hello it crashes/hangs,' I'd like to know if this means that whenever you try to log in to Windows using a PIN on the Windows login screen, it results in a crash/hang? However, you could still log in to the system using your account password, right? Jan 20, 2025 · There are several steps you can take to try and resolve the issue with setting up your PIN on Windows 11 after a system update. Jul 16, 2022 · I recently updated to Windows 11. All users may enable Windows Hello PIN or fingerprint/face (when available). Now the PIN login should be working again. However, I sign into Windows using a domain account, not a local or Microsoft account. Jan 4, 2025 · Open Windows File Explorer -> Navigate to “ C:\Windows\System32\WinBioDatabase ” -> Copy the files in this folder to another place for backup. You do not need to log off and back on or reboot. Navigate to below path and delete NGC folder . Suggest that Microsoft fix this as it is not random Oct 8, 2024 · Using Windows 11 HOME. To log in with a password, click Sign-in options on the sign-in screen, click on the password icon, enter your password, and then hit Enter. Hahn - MSFT | Microsoft Community Support Jun 25, 2022 · How do I change my PIN on Windows 11? To change your PIN, follow the below steps. Open the Run dialog box by pressing the Windows key and the R key together. Inspiron 14 5000 2-in-1. Restart your computer. I've seen posts about this issue in Windows 10, but the fixes aren't working for me. Go to Settings > Accounts > Sign-in options. First, follow the path below: C:\Windows\ServiceProfiles\LocalService\AppData\Local\Microsoft Aug 12, 2023 · Verify PIN expiration setting; Use Group Policy setting to turn on; Enable use of a hardware security device; Turn on smart card emulation; Turn on biometrics for Windows Hello for Business This video will show you how to fix Windows Hello not working in Windows 11. Apr 9, 2020 · Restart the PC and then add PIN in Windows Settings. The TPM can be reset from both within Windows and in the UEFI bios. Press Windows + R to open the Run dialog box. The face ID does not work, and requires a PIN. I have removed it from my account online. After your computer restarts, check if Windows Hello is working. Restore or reset your PC. Select PIN (Windows Hello) > Change PIN and then follow the instructions. Press Windows + R, type services. ”; To fix the remove PIN button grayed out on Windows 11, turn off the “For improved security, only allow Windows Hello sign-in for Microsoft account on this device” toggle switch on the “Sign-in options” page or the Dec 15, 2022 · Minimum PIN length >> Enabled >> Minimum PIN length >> 4 . Should I check the Group Policy on my Domain May 2, 2023 · Hi! I'm Laurice, an Independent Advisor. To do this, sign in with your password. Usually, this problem is caused by a corruption in the Windows Hello settings. Delete the old database. So, try the on-screen keyboard to be safe. I removed a driver under "biometrics" in device manager as instructed on one of the answers. Press Win + I to open Settings. But not with FingerPrint. Biometric authentication uses facial recognition or fingerprint to prove a user's identity in Jan 7, 2024 · Navigate to Computer Configuration > Administrative Templates > Windows Components > Windows Hello for Business. Dec 30, 2024 · Remove and Re-add Windows Hello PIN. Delete all “. Nov 13, 2024 · PIN zurücksetzen: Wenn du dich mit deinem Passwort anmelden kannst, gehe zu den Einstellungen und setze deine PIN zurück. You must enter your old PIN in order to Mar 7, 2022 · Just after I reset my Lenovo Laptop as suggested by Autoupdate, I cannot log in to Windows 11. If Windows Hello was working before, a recently installed app, driver, or update might be causing the problem. Pradeep. Select Update & Security and then click on Windows Update. Oct 6, 2024 · Select Windows biometric services from the left column. Now, I tried again after enabling the enhanced mode which caused to windows 11 hyper VM crash (BSOD), and rebooted. Feb 24, 2025 · Sign-in options and settings are not working: Deleting the contents of the NGC folder: Open up your File Explorer and enter this URL C:\Windows\ServiceProfiles\LocalService\AppData\Local\Microsoft May 4, 2023 · I recently got a Lenovo Legion 7i gen 7 with Windows 11 preloaded. Computer Configuration >> Policies >> Administrative Templates >> Windows Components >> Windows Hello for Business Use Windows Hello for Business >> Enabled . PIN used to work now doesn't "This option is unavailable". Jan 9, 2025 · In the Windows Hello section, ensure that your fingerprint, PIN, or facial recognition is enabled. To resolve this: 1. Safe Mode usually disables PIN logon, but you can logon using your Microsoft account or local account password: Feb 17, 2022 · 1. Click the Delete button To completely remove the PIN, enter your Microsoft Account password, Once, deleted successfully. In this post, we will see how to fix if Windows Hello not working in Windows 11/10. I have tried every single combination of PIN I have ever had but it says it is incorrect. When I try to reset my PIN, it is said that Windows 11 does not have utility to do so and ask permission to download it from Microsoft site. Aug 11, 2023 · Windows 11 - Windows hello PIN and Camera face recognition do not work, for both of them, when reaching the final step, the window closes before saying completed, and nothing happens. Jul 13, 2024 · Try resetting your Windows Hello PIN from the safe mode. Reinstall the biometrics driver. Step 8: Follow the prompts to set up a new PIN. Aug 17, 2022 · Windows Hello Pin Setup "Something Went Wrong" When I try to open my laptop I get a message that pops up and says something along the lines of "Something went wrong and your pin isn't working" and I've always had to use my phone authenticator app to log into my laptop. While there check for the latest Chipset, BIOS, Sound, Network, USB3, Bluetooth and all other drivers to compare with the version/date installled for that device in Device Manager reached by right clicking the Start Menu. In the Oct 21, 2021 · [FIX] PIN Not Working In Windows 10 (kapilarya. 4. May 16, 2020 · Hello, I would like to sign into my PC with Windows Hello using my laptop's fingerprint sensor. Click to set up you PIN again. The PIN is a key element of Windows Hello, which is a biometric authentication feature integrated into Windows 10 and 11. Jul 2, 2022 · On the Microsoft Store, I am trying to sign in to a different account to access things I have on that account. I'm using a fairly new Windows 11 laptop and haven't ever logged in to this device with that account. Do you remember setting it up? If not you can reset it but reset it to four digits number. Press Windows + E to open File Explorer. Jul 17, 2022 · I understand that you are having Windows Hello PIN issues. I have not been able to recover the Microsoft Account password that I initially used to install Windows 11, because it was an Outlook account that I set up only for the installation and never used again. Something may have caused it to be turned off or otherwise fail. Dec 29, 2024 · Reset Windows Hello PIN for Each User. IMO I think the TPM's mind is scrambled. Feb 8, 2023 · Not all anti-virus software is suitable for you. Jun 26, 2024 · 2024-06 Cumulative Update for Windows 11 Version 23H2 for x64-based Systems (KB5039212) Same issue making Windows HELLO and PIN non functional. Oct 24, 2023 · Windows 11 now requires users to sign in to Windows Hello using a Microsoft account on the device to enhance security. Welcome to the Microsoft Community. - On the Windows Hello PIN (above), click on remove. Barbara Jan 19, 2020 · I understand that you are facing issues with Windows Hello PIN on your PC, and I certainly appreciate your efforts in trying to resolve the issue by following certain troubleshooting steps. Next, add the PIN that you wish to use from now on, then click Ok to save the changes. Windows Hello enables biometrics or PIN authentication, eliminating the need for a password. It looks like windows hello PIN got corrupted . Reboot your Windows 11 PC and see if you are able to sign in with Jun 8, 2022 · I believe in this case it would be better to not use the PIN to sign in since it is getting errors while authenticating. any solutions? I already installed the latest drivers from the Lenovo website. This isn’t just a Windows 11 issue, by the way. "We couldn't find a camera compatible with Windows Hello Face. Jan 13, 2025 · Hi, Chris Bruner 74. Same as step 1. But everytime I try to login it says I need to set up a hello pin, but I don't know how to setup a hello pin for a different microsoft account. Thank you for your feedback. Type 'services. I could only fix it by enabling windows administrator account in safe mode command prompt > create new account with administrator> back up old account > use new account from now on because old account Jul 29, 2024 · Simply resetting the facial recognition and fingerprint options that constitute the security system of Windows Hello can fix things if it’s not working in Windows 11. Oct 23, 2023 · When your PIN is no longer available on Windows 11, you can no longer log in using that PIN. msc' to open the services. Follow the prompts to reset your PIN using your Microsoft account password. Windows frequently releases updates that address bugs, security vulnerabilities, and other system issues, including problems with login credentials like your PIN. com) [FIX] Can't Add Sign-in PIN For Windows 10 (kapilarya. Then windows + L key to go out, and you can choose a pin to re-enter. I've tried guessing things that I may have put as a PIN, but nothing works. Mar 20, 2024 · Windows Hello not working on Windows 11 – In this case, the fingerprint sensor stops working due to disabled PIN login, an outdated biometrics driver, or missing/malfunctioning biometrics device. I will try my best to help you. I go to Settings Account PIN (Windows Hello) and it says THIS OPTION is CURRENTLY UNAVAILABLE !! Oct 3, 2024 · after updating mainboard's BIOS, windows asked to update new PIN, but clicking the button "create new pin" on Windows Hello screen does nothing. com) None have resulted in my being able to set a sign-in PIN. Then delete the folder named NGC. Also note the that even though the fingerprint reader does not work on boot, device manger does not say anything is wrong, it says the fingerprint reader is fine. Do you have the option to reset your PIN from the sign-in screen? If resetting your PIN option is not available to you, try Booting your PC in the Windows Recovery environment and enable the Password sign-in option using the steps below. Windows Hello Enhanced Sign-in Security were temporarily restricted from receiving the Windows 11, Oct 31, 2024 · Hi, I’m Vinay. - Likewise, under FingerPrint > Select remove and setup your FingerPrint again. I understand that you've been having issues with your PIN being consistently incorrect when logging into the Xbox app on your Windows 11 PC, and I understand the inconvenience this has caused you. Dec 6, 2024 · I understand that you are experiencing an issue with not being able to log in with a PIN when entering Safe Mode in Windows 11 24H2. Right-click on the service and select "Stop" from the context menu. As an engineer I first define the problem and what the issue is and then I fix it. Here, you can check for updates and install them if any are available. Nov 11, 2021 · Click on Windows Start > Go to Settings > Update and Security > Check for Updates. Then click “OK”. org Nov 21, 2024 · Errors like this highlight the delicate relationship between Windows Hello, system files, TPM, and updates. I am using my partners PC so i logged into my account and it gave me the option to create a pin, I did that and tried it on Minecraft and it didn’t work, I then removed it all together and still didn’t work. Step 5: Check your Oct 19, 2023 · I understand that you are having Windows Hello PIN issues. Method 3 : Remove PIN and add it again. Kind Regards, Charity Mar 19, 2025 · In the Accounts section, select [Sign-in options] ⑥ and then click on [Windows Hello PIN] ⑦ to expand additional options. Nov 25, 2022 · I cannot change or get rid of the PIN, either, because of this (my device is not connected to that account). One of the things that you can try is deleting the contents of NGC folder and see if that helps. NET Framework 3. Click the [Start] icon ①, then select [Settings] ②. Both are set, and I have reset them to be sure they are accepted, rebooted multiple times, and tried on 3 different browsers. In the meantime, I suggest booting the PC in Safe Mode and then trying to delete the NGC folder for Windows Hello PIN. It says face, fingerprint and pin are unavailable I've already tried resetting the tpm, re enabling sgx in the bios, updating, Windows Hello Face may not work if “Enhanced Windows Biometric Security” BIOS setting is wrong – ThinkPad X1 Carbon Gen11/X1 Yoga Gen 8/X1 Nano Gen 3 MIPI Camera model Dec 20, 2024 · In order to get the fingerprint reader to work (and it has been working perfectly for years until W 24H2), I have to log in with my PIN, then disable and reenable the fingerprint reader. and reset your Windows Hello PIN. Remove and Recreate the PIN. You can follow the steps below to delete the NGC folder and see if you are able to set up the PIN: 1. After the PIN is removed, you can May 11, 2020 · i have the same problem with all options unavailable. This is the problem. Switch to local account and add a PIN code Option 2: try to switch to local account, and the add a PIN code. Locate "Windows Biometric Service". Another solution is to remove the old PIN and set up a new one. I apologize, Community is just a consumer forum, due to the scope of your question (Domain Managed Account) can you please post this question to our sister forum on Microsoft Q&A in the Azure AD section (linked below) Jan 1, 2023 · If you have set up a Microsoft user account or local user account, you can use it to log in with a password. Sometimes it deos but rarely. Restart the biometric service. Step 2. A typical Windows Hello login works as shown in below screenshot. Reset the PIN Using the Settings App How To Fix Windows 11 PIN Not Available. Thank you. Right-click on it, and then select “ Start” from the list that appears. On the Windows Services page, navigate to User Profile Service and right-click. Jan 5, 2025 · Understanding the PIN in Windows 10 and Windows 11. Please help to solve the issue To improve recognition, go to Settings > Accounts > Sign-in options > Facial recognition (Windows Hello) and select Improve recognition. Step-by-step guide of resetting Windosws PIN code with screenshot can be found here. Aug 19, 2022 · Use the password sign-in option if your PIN still doesn’t work in safe mode. Sign-in to your Windows 10 Administrator account using password. Run Windows Hello troubleshooter Jan 11, 2022 · PIN option is unavailable (Windows Hello PIN option missing). Step 7: Type in a new PIN and type it again to confirm. . Check for Windows Updates. com/windows-hello-not-working-in-wi Jan 6, 2025 · Fix 2: Create a New Login PIN. If your Windows 11 PIN is still not working, you may need to update your device. If there is anything not clear, please do not hesitate to let me know. o Under PIN (Windows Hello), select I forgot my PIN. " Under Windows Hello PIN, click on “Remove” to delete the current PIN. If you're still having a problem with Windows Hello facial recognition, try running the troubleshooter that might fix the problem. Accessing the Windows Hello setup screen; From the context menu that just expanded, click on the Add PIN button. Oct 7, 2024 · This tutorial will show you how to enable or disable Enhanced Sign-in Security for all users in Windows 11. Click Sign in with a Local Account instead. Renaming the NGC folder using the command prompt should remove all PIN settings and fix the problem. Face recognition suddenly stopped working, the system asked for a pin - I try to enter it, but the pin doesn't work too Jan 7, 2025 · Step 6: Under PIN (Windows Hello), click on Remove to delete the existing PIN. o Navigate to Accounts > Sign-in options. 1-Restart your computer while holding the SHIFT button 2-The Advanced Startup menu will open on the boot. Here are some troubleshooting options: 1. Click On Windows Start > Settings > Click Accounts > Select Login Options > Click PIN. Apr 30, 2024 · If disconnecting your work or school account doesn’t help, use the forgot PIN option to reset your Windows Hello PIN. * * Note: This issue usually occurs on domain computers. C:\Windows\ServiceProfiles\LocalService\AppData\Local\Microsoft. I don't know how to tell if this coincided with a particular update. Jan 2, 2025 · Hello. still the same outcome Oct 11, 2024 · You can most probably run into face recognition issues on Windows 11 due to driver incompatibility. Fix Windows Hello Not Working on Windows 11 When Windows Hello stops working, you are back to using inconvenient methods like a PIN or even worst Microsoft account password to authenticate your identity. When you try to login windows remote desktop, you'll have to enable password but this will disable Windows Hello Pin since Microsoft only lets you use one option at a time and not use PIN and Password at the Mar 10, 2024 · I am stopped by Windows Hello pin. To resolve this issue, go straight to Method-3 below. Go to "Accounts" > "Sign-in options. 3-Go to Troubleshoot. Hence, apply the following steps to resolve it quickly on your PC. Especially, Hello Pin is forced to be enabled during installation process and shows as recommended sign-in option in the settings. You might also be able to fix the W indows Hello PIN not working problem by recreating the PIN. o Follow the on-screen instructions to verify your account and create a new PIN. Press the Win + X keys and choose Device Manager. Each of the above was working fine at first, but now it appears not to be working with windows hello - it says "Something went wrong. To check Jan 16, 2025 · Hello is working ok as I use the PIN with google. smrf ilar euvat wyvar fkljc ukque upobot dnq kjsnt uiufr ipb vrrs ahtbc ioufq tfkhn