Sky broadband issues. However, the Q box does occasionally drop off but usual.

Sky broadband issues. Any advice would be greatly appreciated.

Sky broadband issues Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. He then shared stats with me that showed I had 80mbs to the property. Downdetector only reports an incident when the number of problem reports is significantly higher than the typical volume for that time of day. Broadband been flashing green for 24 hours (sky hub max) and wont go white what do I do I've tried restarting it and it Jan 4, 2025 · it is quite a common issue with partial fibre connections during periods after bad weather. We joined Sky Broadband last week. Start a new discussion. _____ Jan 10, 2025 · We have been with sky for 18 years. CLICK HERE to go to the Broadband Community, and select the blue button in the top left to start a new conversation. Nov 21, 2024 · Seems like Sky are having massive issues today. Reset everything. I have done everything possible and even tried phoning sky direct Feb 3, 2025 · Broadband issues ‎03 Feb 2025 08:47 PM I have tested my line and if there are any outages in the area and there are not, but the last few week my broadband has been ridiculous, not working at all Jan 11, 2025 · Hi, I was upgraded to a Max Hub about 3-4 months ago and have experienced persistent issues ever since. Let’s look at your options. ph/kylaofsky Facebook Messenger: m. worried as we need the Wi-Fi connect Jan 8, 2025 · Hi all just looking for a bit of advice I took out sky fibre max over 31 days ago It was working perfect until a couple of weeks ago my sky tv freezes or tells me from time to time I'm not connected to the Internet I run speed tests it tells me my 900mbps is running at between 150mbps and 230mbps I check the sky app and low and behold that says there are no issues I want to leave sky broadband Nov 2, 2024 · I changed from BT to Sky Broadband a couple of months ago and I'm having daily issues. com. You can also find out about planned work and contact Sky for support. Despite Sky broadband guarantee this means absolutely zilch. we have to reboot our router and sky tv at least once a day as the signal contsantly drops. We've had ongoing issues with Sky for 4 weeks now, they're blaming virgin media as they use their lines. Make sure to have your 9-digit SKY account number ready for faster assistance. My wifi signal to my laptop has also decreased since Feb 5, 2025 · About Sky Community Offers. g. To get more help on the forum, why not use the search bar at the top to search for questions already asked and answered by other Com Jan 31, 2025 · this was NEVER an issue when I was on standard broadband and the devices are in the exact same place. I am trying to contact sky to have this resolved but no number readily available. I can assure you that there is an issue. Jan 24, 2024 · Hi . uk Sign in to Service Checker or use Service Status to see if there are any issues with your Sky Broadband or other services. This happens to smart phones, consoles, sky tv etc. 168. Dec 18, 2024 · We signed up for Sky Broadband at the end of October, but we are very disappointed with the service. No signal or is internet not working? Here you see what is going on. The last few days we have had issues with the sky booster box not connecting to the main hub even though we have checked the internet service through the sky app and it states no issues on your network. the service is not consistent or good enough How to troubleshoot Sky Broadband issues and connect/reset your Sky WiFi Router and Booster. Tried rebooting it but still nothing. 2 engineers came out and decided it was a router issue as all 3 lights go out and came back Amber, only the power light stayed green, they didn't carry the routers, so passed it to Jan 4, 2025 · @Icewolf83 it is quite a common issue with partial fibre connections during periods after bad weather. Jan 13, 2025 · broadband issues ‎13 Jan 2025 01:20 PM since last Thursday the broadband has been dropping on and off consistantly all day, ive tried doing all the usual troubleshooting, but it still keeps happening, after checks it says there is no problem however there obviously there is an issue some where - HELP Nov 30, 2024 · @KPN02 . Jan 12, 2025 · I would suggest you and others affected report this to Sky after confirming it isnt an issue with Broadband Shield which you can test by temporarily turning the shield off in the My Sky app. This has been going on for 2-3 months and we have done everything on t Jan 30, 2025 · I am NOT a Sky Employee Myself & Others offer our time to help others, please be respectful. The speed is slow as dial up almost. The problems date back to a switch to Sky fibre Ultra Fast, we've had intermittent problems since the switch. im aware sky are having issues but this is getting annoying and i need a stable connection About Sky Community Offers Sky Community May 30, 2024 · Moved to Sky BB from EE few weeks back and have been struggling with MS Teams ever since. Upgrading to a newer model or purchasing a third-party router compatible with Sky Broadband services might help improve the Nov 27, 2024 · Hi I have had numerous issues with broadband it keeps buffering. If you get amber or red please follow the on screen instructions. Jul 24, 2024 · We joined Sky 2 weeks ago for broadband, first week was great and everything worked fine. Broadband issues ‎05 Feb 2025 11 Sky Broadband Technical. Dec 2, 2024 · I’ve been facing ongoing issues with my Sky internet, and I’m almost certain it’s related to packet loss. I've had Sky Stream for 2 years, connected via BT broadband and receiving 500mb Fibre. this is unuasable. went to bed last night all was ok. 1 day ago · I suppose to have 3 green lights on my router but the middle one is amber Oct 6, 2024 · In the ME7 4 area and continually having broadband & wifi issues. Any advice would be greatly appreciated. You can reach KYLA through: Viber: mysky. Find any problems and fix them; See your connected devices; Sign In. Nov 16, 2024 · Sky Broadband Issues ‎16 Nov 2024 05:10 PM. I need this issue resolved ASAP Nov 19, 2024 · Do this and then follow the instructions to connect your Sky Q box to Sky broadband. All the speed checks and wifi checks come back normal but as i work from home it is very frustrating having internet dropping out and Teams calls glitching all the time. I then have to book the engineer myself and am told it will take 2 days for somebody to try to fix this. Sometimes no broadband for days on end. Everything else other than the Sky router/ISP remain the same. About 18mths ago (approx) we Dec 11, 2024 · Hi having issues since moving into my new property. Sky Community; Discussions; News; Tips; About; Offers; Sign In. Broadband issues ‎30 Jan 2025 04:24 PM. Sky Community; Broadband issues ‎05 Mar 2024 10:03 PM. Woke up this morning and no connection. About Sky Community Offers Feb 20, 2024 · Broadband down since 16:15 today, no detail on the problem just an automated message on the sky app saying you have a broadband problem in your area and it can take up to 2 days to fix! Any chance of telling us what the problem is Sky, we are adults and can grasp concepts. I am trying to work and this is having a very serious negative impact. Feb 6, 2024 · Until now, we haven't had any real issues apart from a while ago {July 2023) when the Sky Q box would disconnect from the router almost nightly, and we'd have to reboot the box and/or router or use WPS etc. Not even anywhere near the guaranteed speed, meant to get 600+ lucky if it's getting to 100! I now also struggle to get a signal upstairs Find any problems and fix them; See your connected devices; Sign In. Created with Sketch. Jun 25, 2018 · Sky Community has thousands of members who are ready to share their knowledge and expertise. Dec 10, 2023 · After months, possibly years of issues with sky broadband we are now getting little to no broadband coverage. If you get amber or red you need to follow the on-screen instructions. virgin media confirming engineer dates with clients. That hasn't been an issue for a while, though when it happened it did affect wi-fi as the Sky Q box quite effectively boosts the wi fi signal. Here is a snapshot of a 24 hour external ping to my router . No particular issue. We had an engineer come from open reach the other week however still keep having problems with the internet connection just cutting out. 1. Now the router light pulses green and when I try to connect to the internet it 2 days ago · WiFi/broadband problems ‎13 Feb 2025 10:44 AM. If the service checker is still not telling you that Sky are aware you may need to call them to report it (dial 150 free from your Sky Talk landline). Sep 19, 2024 · Recently 'upgraded' to Sky Wifi Max and have an extended hub. Due to these issues, we are considering switching back to BT or Community Fibre. Oct 24, 2024 · Broadband issues ‎24 Oct 2024 11:19 AM My broadband connection has been consistently below my guaranteed speed for several days and this morning I have been unable to connect devices to it at all. Visit the Downdetector Methodology page to learn more about how Downdetector collects status information and detects problems. If you have the hub 6 (white) then it could be a WPA3 compatibility issue. Check status. No known issues in your Feb 5, 2025 · Once completed, if it reports back that all is good click on 'broadband' to run an updated test. Hi. Sep 16, 2024 · Hey there! Welcome to the Sky Community forum, where customers like you are on hand 24/7 (almost) to offer some fantastic advice and help on all things Sky-related. The WIFI connection keeps dropping thorugh the day and the extender is not boosting the signal into the bedrooms upstairs (router is at the bottom of the stairs). This may need changing to WPA2 in the My Sky app WiFi settings. Oct 6, 2024 · Have a weird issue recently and can't figure out if it's broadband causing this is the router itself. So many people are reporting issue here. I've done all the usual turn offs, unplugs, waits & turn ons still rubbish! I've rung in numerous times Feb 6, 2025 · Broadband issues ‎06 Feb 2025 06:49 PM Hi, I had OpenReach come to fit something in my house last week (not sure what it is tbh but it comes in through the wall from outside, and is attached to the internal wall, 4 lights on it). 1 is taking too long to respond) and I can't ping it. Feb 27, 2024 · Thanks for your reply,Sky eventually decided to send out one of their experts on the 28th,the second time in 2 weeks,unfortunately when the first expert arrived on the Wednesday 14th at 12 noon the broadband started working correctly the same morning at 07. Abiut a year ago we started having issues with our broadband seriously weak signal, can't upload anything as to slow, not even a photo to Facebook. My hive heating app. Given your brosdband is delivered through your phone line the issues with your satellite dish are unrelated. I keep having to reboot the router, for short and prolonged periods. . This has been very Test your connection or use our simple steps to try at home if your can't connect or have slow WiFi. 2. IE select connect to Sky BB and then press the wps button on the router until it flashes. These things include. Nov 29, 2024 · Hi, our broadband keeps dipping out on connection. Sign in to see if there are any issues with your Sky broadband and TV services in your area. Sky loans wireless booster hardware free under the terms of the 'WiFi Guarantee' element of the legacy 'Broadband Boost' add-on and the 'Enhanced Wall to Wall WiFi Guarantee' part of the 'WiFi Max' subscription supplement: they don't otherwise provide or sell boosters except to resolve issues with Sky Q. I've emailed multiple times, never had a reply. 65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode Nov 14, 2023 · We have 2 green lights but the middle one flashing orange. Sign in to get your answer quicker. If you are experiencing problems with Sky, please submit a report below. I had opereach attend outside my house yesterday they had to change the wiring but it still tells me that I have poor connection to my hub Dec 10, 2024 · Sky broadband issue ‎10 Dec 2024 12:17 AM. Feb 2, 2025 · I had an issue with low broadband speed, so was sent another hub, this one seems worse. Looked at the router and the light was red. I have tried trouble shooting with the hints and tips provided online with no luck. Service & equiptment is appearing to be ok on any checks done, however the actual service is slow at best when it does connect. SAT> IP (Apple 4K 2nd gen TV to LG C1 OLED UHD TV/Dolby Atmos Denon AVR, DacMagic Plus for Hi-Res audio), hosting own blog/forum (cluster), OPNsense & Zenarmor L4/L7 NGFW & DPI IDS/IPS, Asus ET12 Pro Tri-Band wifi, Linux, Gamer: Xbox Series X/i7 laptop, round-robin DNS over HTTPS, non-proprietary VoIP HD AMR-WB (G. 8. If you’d like their help, post your Sky Hub’s statistics in a new post with an explanation about your issue. Both Sky and BT are affected but Talk Jan 26, 2023 · I have been having problems with my Sky broadband since I went over onto the social tariff on 8th December 2022 when instead of switching me to the social tariff they cut me off completely. My ring doorbell and cameras Feb 20, 2024 · Broadband down since 16:15 today, no detail on the problem just an automated message on the sky app saying you have a broadband problem in your area and it can take up to 2 days to fix! Any chance of telling us what the problem is Sky, we are adults and can grasp concepts. Nothi Jan 22, 2025 · After that you can call Sky to report the issue as more than 10 line drops in a 24 hour period is a fault that Openreach should investigate. Nov 28, 2024 · I am having constant issues with broadband coverage with WiFi dropping constantly on my upstairs device. See any issues that might be affecting Sky Broadband & Talk services. You wi 6 days ago · @Bethowen62 . ===== 65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast Apr 22, 2024 · I had new broadband fibre fitted on Friday, the connection keeps dropping in and out I have spent all weekend trying to sort it and whenever I run checks everything comes back saying no issues. This is affecting me being able to work from home. Sky TV. Jan 3, 2025 · All Sky checks say everything is ok but it clearly isnt. There are several ways that you can do so. Only this time it has stayed dropped out or and light in centre I have reset box and everything yet when I do a service check it's showing all connected as it should be with no known Mar 5, 2024 · My sky broadband is not working. Everything was fine up until a few weeks ago where again I was getting the same issues as previously. You can raise it with Sky but whether Openreach will do anything depends on the number of line drops and whather the automatic kit managing hhe line has reached the limit trying to stabilise the line. 6 days ago · Sky Stream , Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 55 inch uhd tv, with Dolbyvision, samsung a5 2017 and samsung s21 If I get it right mark as answered 3 days ago · After this has finished and if it reports back all is good click on broadband to run an updated test. Also as I walk to my second bedroom the entire signal breaks, it's a small flat so this shouldn't be Jul 16, 2023 · @JayJones90s can you post your hubs connection stats as explained here Find your Sky Broadband router statistics seeing those will help,forum memberscto see what may be wrong . Mar 15, 2024 · Broadband issues ‎15 Mar 2024 09:40 PM. 8. Discussions Oct 13, 2024 · Zen internet on FTTP (900Mbps down, 100Mbps up). Feb 19, 2024 · For 2 weeks I don't have Internet access in the hub, the wireless is white solid but the Internet is off, I have connected the grey cables properly Internet dropped from 75 to 43 all the week. 722. If this is if no help give Sky a call to report it to them. co. Oct 9, 2024 · We are unable to use the Internet using our Sky Broadband when using the Sky DNS Servers via the Sky Router. Our placement of the router is fine according to the engineer. Hello, this is a bit of a long post so bare with me. An Open Reach engineer came out the next day identified & fixed the problem & I had no problems until the 18th January when I was again disconnected. Sky also operates a pay-TV service, including the Sky Sports channel which broadcasts Premier League games, which are also availble on the Sky Go video streaming service. It turns out that over 20 homes in my street are affected. Search. you have sent me a new sky a box in to resolve the issue and it has not worked. Slow loading of pages, Gmail often inaccessible and random pages buffering continuously. However, this past week we can't connect to the WiFi for more than a few minutes at a time before it drops out. I have been a sky customer for 12yrs. Sky Community; Broadband connection issues ‎03 Jan 2025 09:20 AM. Sky Go troubleshooting Resolve issues with Sky Go App/website along with Chromecast connection problems. yet it still keeps going off Jan 14, 2025 · broadband issues ‎13 Jan 2025 01:20 PM since last Thursday the broadband has been dropping on and off consistantly all day, ive tried doing all the usual troubleshooting, but it still keeps happening, after checks it says there is no problem however there obviously there is an issue some where - HELP Sky offers satellite television service as well as broadband internet and home phone service. the router only connect to the internet about 20 mins an hour. 6 days ago · Help for Sky Broadband & Talk. You can raise it with Sky but whether Openreach will do anything depends on the number of line drops and whather the automatic kit managing hhe line has reached the limit trying to stabilise the line. Everytime the broadband drops, the Sky provided router (Sky Hub) seems to break itself. @Arch1hols @SkyHelpIreland I would not recommend Sky Broadband to anyone in Ireland. I have had numerous attempts from engineers trying to fit it. 30 according to my BQM,this lasted until the 22nd then it went back to be close to 3 days ago · Hi Sky Community, I hope you can assist me with a few issues I’m experiencing with my Sky services: Broadband Upgrade Issues: I’ve been trying to upgrade my broadband via the Sky website, but every time I attempt it, the website either crashes or tells me I can't proceed any further and need to restart or try again later. 4. I work at home and right now the intervener is down, lights on the box indicate a problem but the Sky app says servic Dec 11, 2024 · Ever since switching to sky we have had broadband issues some of our devices are not connecting properly we didnt have an issue with BT and BT was apparently slower and sky faster this is obviously not the case clearly! May 29, 2024 · My concern is that there is an external issue which is impacting my broadband connection. Done all the checks on MySky and saying no problems. Thanks Aug 15, 2024 · we've just signed up to sky tv and broadband in our new home and are experiencing the below alert: There's an outage in your area We're working on getting you back up and running. I've called, emailed and even used live chat etc and no positive solution(s) I still have no connection. Been like this for 6 months now. We've tried all the tricks, even had a sky engineer tell us are broadband is rediculously slow. How to troubleshoot Sky Broadband issues and connect/reset your Sky WiFi Router and Booster. Nov 11, 2024 · My WiFi is causing freezing on calls and video calls and I am only using one computer and one phone. 2) and more Dec 30, 2022 · Sky Ireland BROADBAND issues ‎30 Dec 2022 05:01 PM I was happy with the SKy Broadband service until appox 3 weeks ago when Sky started to stop working . Real-time problems with Sky broadband. Sky Broadband & Talk. Jan 14, 2025 · Re: Problems with broadband ‎14 Jan 2025 01:27 PM I am having the same issue, the signal keeps dropping out or slow, every minute or so, but the line test shows all ok 2 days ago · Changes to how we talk about Sky Broadband To help make things easier for customers to understand, we’ll now be describing broadband technologies as Copper, Part Fibre or Full Fibre. I will be also getting a tv and other items and I'm afraid the current issues will only get worse. However, the Q box does occasionally drop off but usual Jul 5, 2023 · I posted here recently about my BT connection. We have about 10 devices that connect to WiFi, Ive tried 2. sky q box keeps loosing internet in the living room and also does the mini box in the bedroom. Sky complaints: how to complain to Sky Broadband When you’re having problems with your broadband, you might want to contact Sky to complain about your broadband. Find out about planned maintenance work or known network problems and how to fix them. The download speeds are insufficient for our needs, and we are experiencing frequent freezing during FaceTime and Zoom calls, as well as constant buffering. I work from home, meaning tha Jan 23, 2025 · @AldusSeller wrote:. 65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode May 17, 2023 · Another potential cause of Sky Broadband issues is outdated hardware. Sky Broadband customers often rely on the router provided by the company; however, these devices may become outdated or less efficient with time. Over 90% of our customers who use online guides get the help they need. Mine is that the voice light on the router is orange and although I can access the internet on my devices (this may be due to me having a mesh system), several things aren't working. No known issues in your Apr 2, 2024 · Hi I'm still having issues with my broadband, I've rang Sky and they have escalated it to Openreach who say there is no problems, router is resetting itself at least 2-3 times a day I've had a new router delivered today and within half an hour of connecting and powering it up it has done the same thing, I've had around 4-5 replacement routers Dec 1, 2024 · Again I'm here due to having network issues. It connected to the wi-fi no problem, but was unable to connect to my work VPN (and couldn't load web pages etc, even though it was showing that it had internet access through the wi-fi). 8 and 8. new routernew box. The map below depicts the most recent cities in the United Kingdom where Sky users have reported problems and outages. If customers are still having issues with other VPNs after this, then there are two possible resolutions: To check if there is an ongoing service issue in your area, just message our 24/7 virtual assistant KYLA. While I’m not highly technical, I’ve gathered some information from my experiences and Sky support calls that might help clarify the problem. Supposed to be able to exit my contract as it's been below my guaranteed speed for more than 3 days now. everything works as it should. Start a new conversation Jul 14, 2024 · My Broadband speed and phone line dropped out 2 days ago, Sky detected a fault outside the premises and escalated to Openreach, who attended and advised he found an issue with the connection and replaced it. Go to Ask For Help, and select Service Advisory. Setting the DNS Server on the laptop directly to those used by Google e. The bill was paid a few days ago? Paula. Here’s a summary of the problems: Mini Box Connectivity: The mini box won’t connect, although the Q box generally works (Cat 6 connection). Sky aren't!!! 4 weeks!!! Oct 31, 2024 · I notice recently we have had a number of broadband providers doing work in the cabinet outside my house installing more cables and this may be the issue my connection is affected. Dec 15, 2024 · Sky broadband has been connected now for around 3 months. 4 and 5ghz combinations, router resets, full resets over night. Search Sky Community. Sky Outage Map. me/myskyupdates 3 days ago · Hi Sky Community, I hope you can assist me with a few issues I’m experiencing with my Sky services: Broadband Upgrade Issues: I’ve been trying to upgrade my broadband via the Sky website, but every time I attempt it, the website either crashes or tells me I can't proceed any further and need to restart or try again later. Can sky fix the actual phone line? Sep 10, 2024 · This will fix all issues related to IPv4 address sharing, which may include some VPN issues, specifically with GRE-based VPNs such as PPTP. I am looking to upgrade our current "Full Fibre 150 and Sky Booster" arrangement due to current deals coming to an end. See full list on istheservicedown. Both my husband and I work from home but continually have issues when online meetings with the signal being poor and dropping off. Oct 21, 2024 · Hi - my internet continues to have severe issues, it's been problematic virtually since I switched to Sky and again over the last few days has been up and down at regular intervals. Report post. I again phone sky to which they sai Dec 12, 2024 · My broadband has been dropping out multiple times a day and night sky have attempted to fix this issue so many times and 2 years on and it's still doing the same. It usually takes a couple of days to fix things like this but might be sooner. By this I mean I have zero access to the router itself for about 5 minutes (192. We have no idea what you a Nov 26, 2024 · It is common for some problems to be reported throughout the day. To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. Even when pages do load the tab at the top has the whirring circle. Set up all went fine until I tried to use my work laptop. Oct 3, 2023 · ive been getting drop outs on and off daily for weeks . About Sky Community Offers. Jan 21, 2025 · My broadband is slow can you request engineer please. 0. Aug 12, 2024 · Rebooked Sky engineer (purely according to Sky, so that he could book another Openreach visit quicker than they could), he didn't turn up, so rebooked for next day. Connection drops constantly, or says connected without Internet. However it is not possible to change the DNS setup on the S Jan 3, 2025 · Broadband & Talk | Broadband | Issues Using VPN via Router; If the issue continues give Sky a call. 1 day ago · The broadband /wifi drops often. I have 4 mini boxes and sky Q also which I already understand cannot act as WiFi boosters - the house has no issue with WiFi connectivity as we have previously had a reduced number of sky mini boxes with zero issues. Phoning Sky to go through a telephone diagnosis is required to have a 3 days ago · You can also find more tips on internet connection problems, in our guide to troubleshooting broadband. Everytime I 'test my broadband' on the app, it says everything is good but it's really not? Dec 28, 2024 · This is easily the 5th time since changing to sky that my broadband randomly stops working. Feb 3, 2025 · Broadband issues ‎03 Feb 2025 08:47 PM I have tested my line and if there are any outages in the area and there are not, but the last few week my broadband has been ridiculous, not working at all Dec 30, 2024 · Hi i keep having issues where my internet keeps dropping off over the past few weeks, it never happened before. Messages are either delayed, or send in the wrong order and images pasted into the chat rarely send. No known issues in your area. Have also isolated the issue to the network given I can use Teams reliably from my phone Mar 20, 2024 · Hi wondering if anyone could help me, I started experiencing WiFi issues in December to which I phoned sky and they put it down to a router and sent me a new one. To run a network check, enter your Sky Talk phone number including area code. I now have issues streaming where it pauses for no reason, regular pixel issues and have to keep resetting system. Dec 13, 2024 · I recently switched broadband provider from BT to SKY and I am now unable to connect my work laptop to its VPN and my company has explained that it is a SKY issue. I do service checks to be told that the issue is outside of my property. juthf dgrnb mmpfyi zyfv vextnag lebgpl sbl iqzm tfcfurv yhtkvm xuk iay zlefh fanv xgsw