Click on the account icon in the upper righthand corner of Xfinity. Open today until 8:00 PM. If you’d rather not make a phone call, you can always live chat with a representative if that’s easier. So every time I have an issue I have to go to a store. Mar 28, 2022 · We're unable to perform any device or account specific requests over this platform, but my best recommendation is to speak directly with our dedicated Xfinity Mobile team. We're happy to help check the status of your phone number and speak with you in more detail. This option allows you to chat with Nov 16, 2016 · Visit GetHuman. In about four to six weeks after you disconnect your service and return your Comcast-owned equipment, you automatically receive a refund for any remaining credit balance on your account to the last payment method on file. The "free" phone is now being charged at $450 to my account and it Nov 7, 2022 · Here are the detailed steps to direct message us: • Click "Sign In" if necessary. Text message. I've already spent hours with the Xfinity phone tree that demands to converse only by texting. com's phone number database, plug a company name into the box, and you'll see information about contacting a human. While exact chat hours vary depending on where you’re located, Comcast Business generally maintains regular business hours between 9 a. But this review is based on customer service for this location that I got on a Saturday afternoon. 51 reviews and 13 photos of XFINITY "I don't know how people can continue to afford this as the prices have gotten more expensive as time goes on. We're here for you before, during, and after severe weather hits. • Click "Sign In" if necessary. Have spent 6 hours trying in the past 2 weeks. Optimum Store. Even flagged down a service tech in the neighborhood. Jul 18, 2021 · In the top right corner, you'll see a little chat icon near the bell icon. If you enter in your information you will get to an agent. You can search for the best omakase dining experiences in the U. m. Xfinity Store by Comcast. Subscribers can also contact Comcast Business chat agents for additional support. Limited time offer. 5. Visit your TN Xfinity Store by Comcast at 5132 N. Retentions can do anything for you for billing or package upgrade/downgrades, or will get you to the correct department to troubleshoot your things. Allow the bot to recognize your account and ask you what you need. Restrictions apply. Dec 19, 2023 · The primary phone number for general customer service inquiries at Xfinity is 1-800-XFINITY (1-800-934-6489). They will make it very difficult or nearly impossible to let you speak or otherwise interact with a human. • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. Call me. I have literally begged to have someone contact me. If you haven’t made a payment by this due date, we'll send you a late payment notification and you may also be charged a late fee on your next bill. Or, you can send a letter with your first and last name, service address, account number, and phone number to: Comcast Cable. Arrived early Friday morning. previous owners had xfinity. May 22, 2024 · Trying to get to talk to a customer service rep by phone is ridiculous. Click the "New message" (pencil and paper) icon. She was rude, condescending and was no help. amplifier fried Suite 115. st/3HCk2cD to set up a call back. Enjoy entertainment your way with great deals on Xfinity by Comcast. •. Yelp is your guide to everything you need in your area. Power outages caused by hurricanes, storms, wildfires, and other weather-related events can cause interruptions to your Xfinity service. ATTN: Service Change Requests. Bradenton , FL 34201. Jun 9, 2024 · Traditionally calling in for support on our 1-800-XFINITY (1-800-934-6489) would connect you with a member of our phone support staff. Absolute worst service imaginable. Aug 30, 2023 · Comcast Xfinity’s customer service number is 1-800-XFINITY (or 1-800-934-6489). Lynnwood , WA 98036. My Optimum app. 3. Use Verizon Support for help with Common TV, internet or phone service issues. If there happens to be anything we can support you with, please do not hesitate to create a new Chat with Xfinity Assistant to get help with billing, service, and more. Just very very bad. Award. All online, available 24/7. Xfinity was totally not interested. Claiming a refund from Xfinity is easy. Please send us a DM with your name and full address, so that we can take a closer look at your account. As a general rule, call 1-800-xfinity, in the automated prompt say "cancel my service. View Store Details. 226 reviews and 49 photos of XFINITY STORE BY COMCAST "Wow, best Comcast scud timer service ever! This location opened up two weeks ago! I walked in at noon on a Friday and there was only a 1 minute wait! Feb 1, 2024 · The Xfinity Assistant gives me the option to call a phone number that doesn't lead to a customer representative. Jun 4, 2023 · Official Employee. • Click the "Direct Message" icon (top right corner) • Click the "New message" (pencil and paper) icon. I was curious and just tried to call the support phone number and was able to get someone on the phone quickly. -5 p. Looking to change or cancel NOW Internet? 3 reviews and 6 photos of XFINITY "OMG! Never get involved with this company! Their representatives will lie to your face. However, that number is listed on Xfinity's, and I was able to confirm it . View more stores. just moved in to our new historic home. I highly encourage visiting our main 'Xfinity Customer Service - Contact Us' page or call 1-800-XFINITY. It was shipped to me but never worked properly despite me trying to get it working. There's not much more to say. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line) 4. ET, or Saturday 8 a. Jun 24, 2022 · We do have phone agents at 1-800-Xfinity. Next, visit the link I posted above and complete the application to get approved for the ACP credit. Press Enter to send it. Pick up & exchange your equipment, pay bills, or subscribe to Xfinity services! 18 reviews and 22 photos of XFINITY STORE BY COMCAST "Xfinity Mobile is dealing with a lot of internal, technical issues that were driving me towards finding a new provider. The "Xfinity Support" graphic replaces the "To:" line. You can contact our Xfinity Mobile support center via any of the following methods: • SMS Text Message: 1 (888) 936-4968. If I had any other choice, I would dump Xfinity instantly. Find outage information for Xfinity Internet, TV, & phone services in your area. Get $400 off any eligible 5G phone. That will automatically trigger it to show you the option of requesting a call back or chatting with an agent. Jun 27, 2023 · If you prefer speaking with a representative directly, you can call Xfinity’s customer service hotline at 1-800-XFINITY (1-800-934-6489). This number is available 24 hours a day, 7 days a week, so you can reach out whenever it’s convenient for you. For example, plug "Comcast" into the box, click "Phone & Contact Info", and you'll see information about By calling the Xfinity customer service phone number at +1-877-339-1085, you can speak directly with a live agent who will provide expert support and swift solutions to your issues. Oct 27, 2023 · Thank you for reaching out to us on our official Xfinity Community Forums support page. I'm asked the same question several times, and trying to get to an agent involved answering 15 - 20 questions (several of which were repeated). Discover how to manage your services, update passwords, pay your bill, view statements, and more. Had a wait of at least 30 minutes just to talk to someone. Oct 31, 2020 · @RockneL wrote: Can anyone offer advice on how to speak to a live customer service agent? I’ve called the 1-800 customer service number and prompted to talk with technical support. Feb 8, 2022 · Hey there @skywise404! Thank you so much for reaching out regarding your concerns! Based on how you've described this scenario, this was a legitimate call from our Xfinity service representatives. Worst user experience ever, worst customer service ever, worst company ever, worst phone service, worst cable service, worst automated service. You can also visit a local Xfinity Store to cancel your Xfinity service in person. Call the AT&T customer bill pay number, Monday – Friday between the hours of 8 a. How is the Xfinity SIM card, registered to my old iPhone 7+ according to Xfinity human staff members, be currently working in my iPhone XR, that is supposedly If you are unable to find the correct contact information for your issue or question, or if you have a suggestion for adding or changing something on the Comcast Carrier Services website, please call Comcast at 1-800-Xfinity (800-934-6489) If you are a Comcast customer who would like to report an issue or you have a question about our new or Access to millions of hotspots. I went to this store, they said I missed the 30 day return window, and despite their company never adding a number to my phone when it was originally sold to me it was my fault as a customer. We told them we needed cable service for some months until we would be moving in several months. My husband purchased a new phone and was switched over. For me it was SIX. ComcastWill. As a fun game, count the number of times the system hangs up on you. In the 'To' line, type "Xfinity Support" there. Spam say “AGENT” to it, after maybe 5-10 times it will finally ask if you want to text with a live chat agent. Let us give you a call as soon as an agent is available. • Chat: https://comca. took 7 hours to get xfinity to delete an account i had a year ago just so i could access the account. Before you’re charged a fee, we’ll email you: After you’re charged a fee, we’ll also email you to let you know Jun 15, 2022 · Xfinity is the ONLY service provider I have ever had and they are the ONLY ones that have ever touched my phone. 3105 Alderwood Mall Boulevard, Suite Q. I didn’t even know that you could change a SIM card until last week. It's all bad. 18 reviews and 18 photos of XFINITY STORE BY COMCAST "Very helpful when phone tech was unable to help me. That was more than 6 months ago. (Sadly, introverts, there’s no Comcast Xfinity email to reach customer support—although you can reach them through text or social media if you prefer How to Reach a Real Person at Comcast/Xfinity. Account Management. On the application, there will be a field where you enter your LifeLine application ID. Xfinity Store by Comcast Branded Partner. Jun 22, 2022 · The customer service area of Xfinity is the worst I have ever seen! I have tried for many months to get service. We do conduct customer satisfaction calls in order to gauge how things are going. • Click the "New message" (pencil and paper) icon. The chat feature is just as poor. The "Xfinity Support" graphic replaces the "To:" line; Type your message in the text area near the bottom of the window; Press Enter to send it I get the vitriol against Comcast/xfinity, the company itself, as am sure we've all had bad experiences with them as their customer service is ranked #1 worst in the nation. Jun 20, 2022 · Here is a copy of an email scam I received -- 06/20/2022 -- I called Xfinity customer service and had them check my billing. No waiting, fast service. After that fiasco, I decided that I would call the number above to get some answers. Xfinity also offers a live chat feature on their website. You can also request a call at a time that fits your schedule. • Click the "Direct Message” icon (upper right corner of this page) • Click the "New message" (pencil and paper) icon. Special offer — only $10 for each 30-day pass. A drop-down list appears. You can’t control the weather, but the Xfinity Response Center can you help you stay connected during an unexpected event. When I call customer service (800) 266-2278 it’s in Spanish with no option to switch to English. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line) Type your message in the text area near the bottom of the window. Mar 19, 2022 · Customer service language. The Xfinity Assistant gives me the option to have a call back, but that link does not work. Mar 11, 2022 · To send a "Peer to peer" message: Click "Sign In" if necessary. • Click the "Peer to peer chat" icon. I am confident they will be able to help you with this matter. Type your message in the text area near the bottom of the window. We've never actually used GetHuman's paid services, but we've used the free guides with success a few times. If you can’t pay the balance via phone system, it ends the call after referring you to a web site. First of all, comcast customer service [Edited: "Language"]badly. May 16, 2024 · Customer Service. The "Xfinity Support" graphic replaces the "To:" line • Type your message in the text area near the bottom of the window • Press Enter to send it From account and billing questions to technical support, these are some of the best ways to find what you need. 0. -7 p. com Here’s how to get a live human to speak to: Call the customer service phone number. 2. Find a store. The Xfinity Assistant gives me the option to chat with a representative, but no chat agents are available. Shop Xfinity offers, pricing and packages at the right price for your needs today! For any issues related to Xfinity services, the Xfinity Customer Service Phone Number +1-877-339-1085 is your direct line to quick and reliable assistance. Dec 11, 2021 · Xfinity has the WORST customer service on the planet. 288. I have been getting a message on my phone that says "Phone locked Your device can't be activated on another carrier's network right now. " Of course, there is no phone number provided for said support. My call triggered some kind of automated system and someone apparently fixed the Xfinity-side Jan 12, 2022 · • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. Service Plans. This isn't actually listed anywhere on HBO Max's website. Dec 30, 2021 · I recommend reaching out to our Xfinity Mobile experts. Jan 4, 2020 · The company has done literally everything possible to avoid direct human interactions absent walking in to one of their retail locations. Check out your account online, download the Xfinity app, or say “my Account” or “Pay my bill” into your Why can't I call him? Because Xfinity no longer makes store phone numbers public! WARNING: Stay away from this store. May 27, 2022 · Click the "New message" (pencil and paper) icon. We were reluctant to sign the contract since it was for a one year contract. Visit your FL Xfinity Store by Comcast at 1940 Tamiami Trail. New residential customers only. Apr 1, 2022 · The phone number for HBO Max customer service is (855) 942-6669. Get the most out of Xfinity from Comcast by signing in to your account. Get $100 off Samsung galaxy watches at Xfinity Mobile's sale now Ends: Mon, Jul 1, 2024 160 reviews and 60 photos of XFINITY STORE BY COMCAST "When our Comcast modem died, I spent an ENTIRE DAY on the phone, battling a series of increasingly useless customer service agents. And I tried to see if Xfinity wanted any of this false information. My original issue appears to have been solved. @JerryB66, Thank you for reaching out to Xfinity Support. The scams: You receive a sweepstakes promotion in the mail telling you to call an 800 number to win a prize. Addressed and solved my issue right away. Oak Ridge , TN 37830. Step 1. All I want to know is the whereabouts of my $450 prepaid gift card, but the 'supposed' customer service rep said I needed to download Anydesk Remote Control for them to help me. st/3exyxT2. st/3iKhnUs or over the phone at 1 (888) 936-4968. Learn how to report an issue, like refund and payment issues or safety concerns. Thank you. Go on their chat (I use their xfinity app chat feature) and type in "rep", "call", or "request call". Use this page to contact Verizon Customer Service. Paperless Billing and Automatic Payments with bank account required, otherwise monthly service charge automatically increases by $10 (or $5 if enrolling with credit or debit card information). Schedule now. This number is available 24/7 and connects you with a representative who can assist with a wide range of questions or concerns. Yelp is a website that helps you find and review local businesses, from restaurants to plumbers. The charge is then added to your phone bill. They can be contacted through chat using this link https://comca. As soon as Cumberland Electric gets here, I'm paying the exit fee and getting out. NO ONE SHOWED UP! Then I was told none was scheduled. Discover how to optimize your Internet speed and troubleshoot connectivity issues. Official Employees are from multiple teams within Xfinity: CARE Learn how to view your Xfinity account’s billing statement history. Save on high speed internet, mobile phone plans and cable TV services with Xfinity. Apr 29, 2021 · Here's the detailed steps to direct message us: • Click "Sign In" if necessary. Apr 6, 2024 · Here's the detailed steps to direct message us: • Click "Sign In" if necessary. In the Xfinity Stream app, click Settings (person icon) on the top left and then Xfinity Assistant. Comcast Customer Service is here to provide Help and Support for your Xfinity Internet, TV, Voice, Home and other services. As the sun went down, I was still on the phone, and a rep finally admitted to me that no one would be able to ever solve our account issues via phone. If it doesn't, just keep chatting until you get a live chat agent and ask them to request a callback for you. Dec 20, 2022 · Comcast Business customers can call Xfinity at 1-800-391-3000 for 24/7 assistance. Limited to Connect More. Go elsewhere and hope for better, more truthful service! Let me go back to trying to get through to mega corporation, Xfinity LLC. Make a single payment to your AT&T account any of the following ways: Pay bill by phone: 800. We have a wide variety of ways to reach out for support. Shop Xfinity Mobile! Apr 23, 2022 · Not wanting to wait on the phone, I decided to follow the route of using Facebook Messenger, which Xfinity advocates in their Help section. Went to one of your stores and they said former owner of my phone number had Spanish as a default and they’re unable to change it. Call Comcast at (800) 266-2278. Dec 13, 2023 · To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a live chat. Jan 14, 2022 · The 1st Step is to see if you qualify for LifeLine, which you do, so that step has been done. Talk to Us. It was agreed we needed a technician to come to our location - said one was coming yesterday between 10:00 and 12:00. Check Xfinity availability at your address and customize your plan. • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list. Thank you for reaching out and commenting here on the Xfinity Forums. Visit Our Help Communities. Open today at 10:00 AM. Get Directions. The agent fully authenticating you was done as a security measure Very lacking in sufficient Customer Service. Jul 31, 2023 · I invite you to try calling 1-800-XFINITY and try to reach a real human for issues with your internet service. Avoid scams and get answers from the Xfinity Community Forum. to 5 p. com to pay your bill, check your balance, see your billing history, sign up for automatic payments and paperless billing, and so much more. See full list on allconnect. Jan 18, 2022 · Hello, @user_d2d20d. Nov 1, 2023 · Click the direct message icon. Click the direct message icon. If they bill you for incorrect services, and then lose your auto pay card, then it requires you pay the balance before speaking to a rep. So, you are on your own. After my initial 30 minute wait plus another 30 while my agent multitasked I decided to purchase a phone I was told they had in stock. Check and double check any emails your get from Comcast or Xfinity. We went to the Xfinity center. Not available in all areas. " That will get you to retentions. If you don’t receive an automatic refund to your last payment method, you’ll get Mar 2, 2023 · There are a few convenient ways to pay your AT&T bill for home internet and TV service. Jul 18, 2021 · 3. Broadway. 4 days ago · You can use these 9 Xfinity Mobile promo codes to get the lowest price for your plan, phone or other service. Whether you’re dealing with internet connectivity problems, TV service interruptions, phone issues, home security concerns, or billing inquiries, calling +1-877-339-1085 connects you with 114 reviews and 49 photos of XFINITY STORE BY COMCAST "So Comcast moved from its Chamblee location to this shiny one in Buckhead, across the street from Phipps Plaza, where indeed the interior is quite spiffy. We would also be more than happy to assist you here with any questions. • Click the "Peer to peer chat" icon (upper right corner of this page) • Click the "New message" (pencil and paper) icon. Whether you need help troubleshooting technical issues, want to upgrade your service plan, or have billing Find answers to frequently asked questions about the Affordable Connectivity Program and get help with internet service costs. This is my SIXTH attempt to get my phone working. Get status information for devices & tips on troubleshooting. Mar 18, 2023 · Click "Sign In" if necessary. ago. went to store to get modem/router, brought it home, it lasted 6 hours. An official employee, such as myself or whoever is first available, will Mar 18, 2022 · Comcast executives don't value me enough as a customer to provide a better customer service experience. Whether it's technical support, billing inquiries, or service interruptions, Xfinity's customer service team is ready to assist you. Your Xfinity payment is due by the date noted at the top of your bill. Go to Wireless. Customer service from Optimum. View Frequently Asked Questions. Nov 1, 2022 · Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. -Jim. He came to my house and said that's easy, only 2 light poles from one dwelling to the other. Just let us know how we can lend a hand, and we will be more than happy to help! -1. You fill out a contest entry form and the promoter uses your phone number to We changed our internet to Comcast on 5/25/2019, with the plan to change our two phone lines to Xfinity. For help, please contact Xfinity Mobile customer support. Closed, open tomorrow at 10:00 AM. Local Manager (Chris) immediately expressed his concern, took me into his office and made the problem his own. 2020. • Phone: 1 (888) 936-4968. S. Like fools we believed the Comcast people on the Xfinity Mobile is a powerful nationwide network with 5G & millions of secure WiFi Hotspots. I called last month and got through in 7 minutes, but it depends why you care calling. You will need to contact the mobile team directly by calling them at (888) 936-4968 or going into a service center and speaking in person. • Click the "direct messaging" icon (upper right corner of this page) • Click the "New message" (pencil and paper) icon. I spent 45 minutes with 2 different phones calling their system, to no avail. 1701 JFK Blvd. View Billing Information Manage Premium Channels Move or Transfer Service. Stay FAR FAR AWAY Bad. When you make the call, it activates an automated system and you’re unknowingly enrolled in a club or program. Call us. , compare plumbing services in different cities, or visit the Xfinity Store by Comcast in Harrisburg to get the latest deals on cable, internet, and phone. They prefer you don’t complain and would rather you waste time with useless “AI” bots. To make a long story short, the phone number was disconnected in September 2023 by the account owner and I brought him onto my plan at Verizon where he had to get a new number. I am an Official Xfinity Employee. Many customers in store with only 2 customer service reps. You may have to enter a lot of personal information to get connected, including your ZIP code. The current automated call sorting system is a ridiculous experience. When I called: The automated voice gave options to enter either my phone number or You can reach out to our Care team over the phone with 1-800-XFINITY or use https://comca. Nov 2, 2022 · I would love to get this resolved for you however, we do not have the capacity to handle mobile situations on social media as we only have the tools for residential services. From the More tab in the Xfinity Home app, click Chat with an Agent. 965 Messages. Why is that so hard? Whenever I have an issue or question with my service or account, having to go through the automated answering service turns a potentially routine experience into something terrible. Xfinity. Jan 15, 2022 · @XfinityBillie I called the number above this morning (Sunday 1/16/2022) after I received a phone call last night at 7:45 from a woman from the Level 2 customer service that had nothing new to tell me. Phone: Comcast’s official customer service number is 800-945-2288, but I called a different number, 800-266-2278. You can access Xfinity Assistant by texting your questions to 266278 on your mobile May 5, 2024 · He believes it started at AT&T, then his family plan moved to Xfinity in 2022 bringing the number with him. xfinity and their stores are the example in business school of poor customer service. No commitments. We would be happy to assist you. • 2 yr. Enjoy and manage TV, high-speed Internet, phone, and home security services that work seamlessly together — anytime, anywhere, on any device. Jan 1, 2022 · Hit the compose button to the right of "conversations". Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. Input your telephone number when prompted, or push "1" if the system recognizes your phone number and asks if it's correct. In the Xfinity app, click the chat bubble icon on the upper right-hand corner. The service here is a joke, better plans can be offered / found online than the ones that are quoted over the phone through these people. Philadelphia, PA. Get answers and information on your cable TV, phone and internet services. The phone numbers provided make it all but impossible to get a person on the line, and the automated system just heightens the frustration level and has never resolved an issue. Apr 11, 2023 · How about this - when I call on my phone, you give me an option to speak to a human. Video of the Day. ry xa nj xr qj qf zj hm zk yf