I've tried the WIN+B+power key and the WIN+V+power key thing and still nothing. I have googled so much and tried hard resets, system test passed components tests passed, and bios update. May 22, 2024 · Hard restart your computer. If your Windows 10 computer boots directly to a black screen, especially after installing an update, you may be able to fix it with a simple reboot. If the Power Management tab is available, proceed to the next step. Pc powers on but nothing happens. Turn off the computer, and then connect the power cord. 4: install the intel driver package. Step 1. steps: 1. Create an account on the HP Community to personalize your profile and ask a question Your account also allows you to connect with HP support faster, access a personal dashboard to manage all of your devices in one place, view warranty information, case status and more. I understand that the computer goes to a black screen after an AMD driver update. 73 Rev. 2. After almost every Windows update, the screen of my laptop, after entering my pin code, turns all black with only the cursor visible. Greetings, I have an HP Omen 15 that received a "firmware" update via Windows Update (Windows 11) today. Generally I create a restore point Dec 15, 2023 · Laptop functions well while in continuous use but if not used, Laptop freezes to almost black screen after 15 to 60 minutes. 7. It said it was succesful. I t While the notebook is off, press and hold the Windows + b key press combination. The screen is completely dark (displaying black is brighter than this, this is just off). In about 10 seconds, the screen light will light up and the machine will automatically restore Bios in about 15 minutes to complete. On the Choose an option screen, select Troubleshoot > Advanced options. Apr 2, 2024 · Once you see the black screen on the computer, do not restart it; Please press the Windows key + Ctrl + Shift + B simultaneously; Once you do that, you will hear a short beep sound, and the screen will immediately start to dim down; You will be able to see the desktop again in no time. Last ditch was simply deleting the card and rebooting. Jul 31, 2023 · 1) Perform a hard reset (done) 2) Connect an external monitor to test the screen (external display does not detect signal on HDMI) 3) Recover the notebook BIOS (see below - it doesn't ever enter the bios recovery) 4) Reseat the memory modules (done, swapped the 2 modules around) I then found the following page which indicates the procedure for Sep 17, 2018 · Product: HP Desktop 110-405na. Enter 'CMD' in the windows search and select 'run as administrator'. The flashing procedure was reported to be successful. Press the Windows 11 keyboard shortcut “ Ctrl + Alt + Delete ” to open the advanced menu screen. Sep 24, 2022 · The Windows 11 22H2 update makes my graphics unstable and renders my laptop useless. Select Stop from the menu. It stayed stable for 5-6 hours and then blue screened again. remove the RAM boards (see HP tutorials) 8. Click on Properties and go to the Power Management tab. Oct 3, 2020 · Tried the turn off and on 3 times to get to the boot recovery mechanism, but after 3 off/on cycles, the normal HP screen comes up. Ever since this installation, my laptop's screen has been flickering almost constantly, and sometimes goes black for an extended period (~30 seconds) before turning back on and flickering again. A. I see that you are facing an issue with your Laptop booting to a black screen. Today unfortunately after update the bios the notebook doesn't work - screen is black all Apr 28, 2024 · Then hold down the power button for about 30 seconds to drain any residual power. I chose update and shut down. 13 BIOS, there will be a yellow exclamation on the System Firmware device under the Firmware category. Since then I can power my pc on but screen stats blank. Boots like nothing happened. To prevent this issue in the future, follow the below steps. 5. I left it like that for a while. Everytime I switched it on the HP logo comes and then the Windows logo also comes. It will be a genuine pleasure to assist you here. then switch off keeping Win+V pressed. Tried pressing ESC repeatedly on start, accessed software/hardware tests. But when i went to go on it again it got up to the hp logo when it starts up with the little circle loading thing, after that the hp logo dissapeared leaving Apr 2, 2023 · Press and hold the Windows key and the B key at the same time, and then press and hold the power button for 2 to 3 seconds. Desktop: Connect Power, wired mouse and keyboard, HDMI to monitor (and monitor is powered on) Notebook: Connect AC Power. Press and hold the Windows key and the B key at the same time, and then press and hold the Power button for 2 to 3 seconds. 6. If the recovery screen appears, follow the on-screen instructions to potentially reflash the BIOS. Press F10 to Save and Exit. I chose to upgrade to Windows 11 and selected the option to "Update and shut down". Update Graphics Drivers: If you manage to boot into Safe Mode, update your graphics drivers. There could be a problem with Windows OS where it might not be able to detect the display. Dec 19, 2022 · Product ID: 7MQ42AV. disconennect power cable. Apr 24, 2017 · Step 1: Performing a hard reset. Apr 26, 2013 · So today I shut my laptop down forcibly pressing the power button as it was not responding for that time. Jan 10, 2024 · Product: HP Pavilion Gaming - 15-ec1073dx. Switch on the system with power button - Click power and release (as for normal boot) Hoped for Results: Dec 2, 2023 · I reset my windows 10 hp laptop to delete files etc but then it comes up with choose operating system and goes black. Oct 24, 2022 · Hello, i am in serious trouble with my laptop. Press and hold Windows + B button after that press the power button to light up and release while still hold Windows key + B. Click or tap the power icon in the bottom right corner of the screen. To get a new hiberfil do the following. I have reviewed the situation and it is paramount that we address your issue. After hard reset it goes into auto power on Oct 4, 2018 · Welcome to HP forums, I see that your new notebook screen goes blank after putting the pin. Power up the laptop Wait for it to boot and get to the black screen Once it's on the black screen, wait about 1 minute Oct 28, 2022 · Hello, i am in serious trouble with my laptop. Operating System: Microsoft Windows 10 (64-bit) After downloading and going for Firmware update in my Windows Update app it has failed. It looks like it tried to install an automatic UEFI or BIOS Apr 10, 2023 · If your HP notebook screen stays black on boot after a BIOS update, it could be due to several reasons. If the issue persists after repeating the steps, skip to the next step to Download a replacement BIOS file. Also, it run fine for 1 day. Press ‘Windows+CTRL+Shift+B’ shortcut to wake up the PC/Laptop display. 13 to F. So the next time I switched it on this erroneous problem started. It is starting but I am getting a blank display. This could be a problem with the hibernate file which is used by Windows Fast Start. The other day I updated BIOS on my HP14s fq0046na and got to 100% successful screen at end - BUT it then froze. After each reboot of windows same issue with black screen. Apr 17, 2024 · It might involve holding a key like "Windows + b" or "Windows + V" while pressing the power button. Check all services again except the causing service. I followed a thread that suggested uploading windows 10 to a usb and reloading to the computer, but the Sep 12, 2022 · To fix the Windows Explorer service causing a black screen on Windows 11, use these steps: Use the "Ctrl + Shift + Esc" keyboard shortcut to open Task Manager. It will take a few minutes, so you have to be patient. Check Connections: Ensure the power cable is securely plugged into both the outlet and the laptop. May 1, 2022 · Recover the BIOS using a key press combination. Visit HP's official website, navigate to the support section, and check for any new firmware or driver updates I update the bios to F. Next, type explorer. Find the Camera app in the list then click on it and select Advanced options. At the same time I activated the function that the BIOS should be updated via hp. Sep 28, 2021 · Plug the power source into the computer. Oct 16, 2020 · Click the update name for a description, version number, and file size. Dec 11, 2022 · 2. Level 17. Try to avoid turning off your computer this way more than necessary; it can cause issues with startup in the future. 🙂 . The bios update was recommended by hp assistance because of security reason and I do such operations in the past on other hp notebooks without any problems. Tags: Mar 23, 2022 · Turn off the computer. When you press the power button, the ligth goes on and stay on with a black screen. Wait 30 seconds, and then press it again to turn it on. I had this issue awhile back after a Windows update and found a solution online, but it only works if your laptop has a password (meaning that you type in a password on the lock screen after booting). When I did the BIOS update it ended with a black screen and a slow flashing caps lock key. Sep 17, 2017 · I am yet another of the frustrated users of an HP computer - only three weeks old - that now shows me a black screen for five to ten minutes every time I start it up. Product: HP 250 G6 Notebook PC. Press Windows + I keyboard shortcut to open Settings, click on Apps and then from the left-hand menu select Apps & features. Ensure that the "Allow the computer to turn off this device to save power" option is not selected. 4 days ago · Hi everyone, after installing the latest BIOS version that I found on the HP site, the laptop displays a black screen and does not boot. I have integrated graphics but they are turned off Dec 24, 2019 · I recently updated my hp pavilion laptop that has a built-in battery. - in the Run box type services. (you might need to do this more than once depending on how windows update is feeling that day. Constant flickering with black screen. Follow the below steps to fix this issue. Download it, run it and make recovery usb flash drive with this old version of bios. It was fine when tested in store (this was important, because it'd be hard to come back to the store). Now when I turn it on the computer screen sort of flashes from black to slightly less black. Dec 14, 2023 · Welcome to the HP Support Community. You might hear beeping sounds. The power light remains on, and the screen remains blank for about 40 seconds before anything is displayed. Release the Power button but continue pressing the Windows and B keys. Worked for me after hours of updating bios, turning things off, rebooting, opening up laptop and reseating RAM, using external monitor (that worked). And it rebooted the laptop to a black screen. May 11, 2023 · Recover the BIOS using a key press combination. I t Feb 5, 2024 · 3) Press and hold the power button down for 15 seconds and release the power button, wait for about 30 seconds. I tried with 1st socket using only one RAM, Screen Black/Blank. Feb 29, 2020 · Click the update name for a description, version number, and file size. If Windows is not open and the computer has power, press and hold the power button on the computer until the computer shuts off. Computer is totally nonresponsive. Jan 21, 2019 · Try restoring the BIOS to default on your PC and check if it helps. Press the Power button to start the computer and repeatedly press the F10 key to enter the BIOS setup menu. The fans spin. Sounds ridiculous, but just doing this, your laptop screen might just start working again for a few days. This then would be the service which is causing the black screen. Jan 23, 2020 · 1) Download and install Macrium Reflect (MR) 2) Use the option to create a boot USB stick. The power light remains on, and the screen remains blank for about 40 Feb 16, 2020 · Follow these steps to enable your keyboard to wake your computer from sleep mode: In Windows, search for and open the Device Manager. Jul 19, 2020 · Welcome to the HP support community. May 16, 2024 · Method 1. Issue Description: Windows update causing Flickering screen. Product: Envy 15 ah-151sa. If this does work, try changing the driver to a earlier version, or if you have an earlier version, change it to a newer version. Already performed a HP system recovery but same problem again after windows update. Then, press and hold the power button for about 15-20 seconds. Resetting the computer can resolve many issues that cause a blank screen. Jan 17, 2023 · Check the "hardware button" settings: Go to the Control Panel and click on Device Manager. The update was an hp update not a Windows update. It doesn't even show the HP logo. While updating all drivers (BIOS included) from HP site for HP 250 G6 notebook using HP installer, after BIOS update screen remained black with no posibility to enter BIOS with F10 key. Follow any on-screen prompts to continue Nov 8, 2021 · Restart the Graphics driver with Windows+CTRL+Shift+B Shortcut. Use the steps in Performing a Hard Reset or Forced Reset to reset your notebook. remove battery. Press Ctrl+Alt+Del so as to open the Task Manager. Now, click on “File” and select “ Run new task “. Operating System: Microsoft Windows 11. 15s-dq1801nf. Dec 31, 2023 · 5] Repair your system files. Im on an Hp Pavillion Gaming Laptop and tried to update my bios, after the update process my screen went completely black and I can’t see anything on my external monitor. But upon rebooting the screen went black and nothing happened (except for the noise of the fan and the hard drive spinning). Nov 24, 2023 · 11-24-2023 05:43 AM. Reboot the laptop. A and now my PC seems to be Bricked. See full list on lifewire. Please follow the steps below to perform an extensive system test to confirm if the hardware is working fine. disconnect backup battery. Click Task Manager. Oct 12, 2023 · Connect the power cord to your laptop and plug it into a power outlet. Sep 28, 2023 · Hard Reset: Try performing a hard reset by disconnecting the laptop from the power source (if connected) and removing the battery (if possible). Contacted HP support today, they advised to return the laptop. However, when the laptop booted up again, the screen remained black although the power light was on, the fan worked and I can hear the sound of Windows 11 reaching the login screen. (Hold esc button, hold power button, f11) non have worked. Apr 19, 2016 · Operating System: Microsoft Windows 10 (64-bit) Hello, So i upgraded RAM using Corsair DDR3 SODIMM 2x4GB 1600Mhz, after installation the PC starts up but the screen is blank/black. This makes the computer almost unusable. Nothing worked to rid the lap top black screen. com (before Windows boot). However, continues to operate without issue in Safe Mode. Open the System Firmware device, select the Driver tab, and select Roll Back Driver. While the notebook is off, press and hold the Windows + b key press combination. Press and hold the Windows + b keys, and continue to press those keys while you press and hold the power button for 2 to 3 seconds. Once you have the USB stick, boot your original PC from it. Step 3. Jun 18, 2018 · Use the following steps to perform a hard reset on a computer: If Windows is open, click Start and then Shutdown. After more than 5 minutes tried to turn it off and back on and is always black screen. 6 days ago · Hello! I've just bought a HP Victus Gaming Laptop 15-fb1013dx, with Ryzen 5 processor and RTX2050 graphics. Select the Start button, and then go to Settings > Update & security > Windows Update , and select Check for updates. 3: continue windows update untill you hit version 20H2 (or later for future viewers). Click the arrow next to Keyboards and double-click the name of your keyboard. And try to download version that was published before (maybe year ago). Right click the windows start button and click on "Run". Every step ran successfully and without any issues. But then the screen stays black and only the mouse cursor is seen. Step 3: Recovering the notebook BIOS using a key press combination. Plug in only basic components needed to start / boot the computer. Run quick, fast & extensive tests and everything passes. I left the screen on (just in case it needs more time) but after a few hours the charge drained and PC powered off. Choose the option to Search Automatically for Updated Driver Software. ) My computer was scanned for four hours by an Oct 26, 2016 · 10-26-2016 04:09 AM. And then just plug it in to your broken PC (it must be OFF), press win+b (and keep to press it) and press for one second Power button. Nothing. Oct 5, 2015 · Right-click on Graphics and select Update Driver Software if more than 1 Graphics adapter do 1 at a time. 10. At the time, BIOS was updating, I saw a failure message and after that the PC didn't turn on. Nov 12, 2022 · When Windows restarts, hold down the power button for 10 seconds to turn off your device. Apr 25, 2022 · To get out of this vicious cycle, open up Device Manager after booting with the old F. The update caused the computer to restart. 1) Shut down the computer. Oct 7, 2017 · Operating System: Microsoft Windows 10 (32-bit) My Pink HP Model 13-c020nr will not go past the black screen with the HP logo. By ending and restarting it in Task Manager, the problem can be resolved. So I downloaded the file with the HP support assistant software . Displays started to blink to black screen, after a Windows 11 update, every few seconds. To wake the screen, use one of the following keyboard shortcuts: Windows logo key + P to choose a presentation or projection display mode. I tried creating a bootable stick using the same bios from HP site but win+b key proved out to be a big scam. Jun 6, 2018 · Press and hold the Windows key and the B key at the same time, and then press and hold the power button for 2 to 3 seconds. Display driver is version 26. It went on black screen and caps link blinking 5:3. May 17, 2022 · Workaround: Restart the Graphics driver with Windows+CTRL+Shift+B Shortcut. switch on with Win+V key ON (it didn't workt) 4. Mar 7, 2023 · Product: HP Pavilion 14 inch Laptop PC 14-ec0000 (2Z8E3AV) Hi. Quick tip: You can also use the Dec 10, 2016 · Hope you are doing well. Product: HP Notebook 15s-fq1801no. Sep 11, 2017 · Another solution reported working for many people is disabling App Readiness. Dec 20, 2023 · After running the HP Support Assistant, i hesitantly ran the suggested BIOS update. Step 5. Step 2: Connecting an external monitor to test the display. This will force your computer to turn off. Oct 6, 2022 · The newest Intel drivers work, but for some reason Windows Update still think their drivers are and update to these drivers altho its al older version. If the computer is on, but the screen remains blank, go to HP PCs - Computer starts but the screen remains blank (Windows 11, 10). 23. In the System Properties window, click on the System Restore button and follow the on-screen instructions. Press the‘ Windows+CTRL+Shift+B’ shortcut to wake up the PC/Laptop display. This will reload the Explorer shell, and the black screen will be gone. 1. Update or Rollback Drivers: If you manage to boot in Safe Mode, updating or rolling back graphics drivers might help. Restart the explorer. Press CTRL + ALT + DEL on your keyboard. Select the box next to any updates you want to install, and then click Download and install. Today I updated the bios in HP 250 g6 1wy23ea using the hp assistance tool. Sep 11, 2017 · After 5 minutes the black screen disappears, the desktop is loaded and everything runs fine. When I swapped out the original memory for the new module the machine did boot but seemed to get stuck in a repair loop during the boot . Apr 19, 2024 · 04-19-2024 10:24 AM - edited ‎04-19-2024 10:26 AM. Turn off the computer and wait five seconds. Keep press win+b until you see that screen May 31, 2023 · HP 14s-dq2512sa; I was prompted to allow an update this morning. Press the power button again to turn on your device. This might take several minutes, and you might hear additional beeping sounds. This is a Windows Update issue. Press CTRL+ALT+DEL keys. Hold down the power button for 15-20 seconds, then reinsert the battery and power adapter Jun 15, 2021 · 06-15-2021 07:25 AM. Wait 5-10 minutes for the desktop screen to appear. If the HP BIOS Update screen does not display, repeat the previous steps. Nov 24, 2023 · Bought a laptop 2 months out of warranty and upgraded with new large SSD and 32gig new RAM. Pressing this shortcut key restarts the graphics driver in Windows. Locate and right-click App Readiness in the Name column. The computer screen turned black and has not turned back on ever since although the power button shows it is on. Allow your device to restart into Automatic Repair, and select Advanced options to enter winRE. For a black screen, use the following keyboard shortcut: Windows logo key + Ctrl + Shift + B. Apr 6, 2023 · Download it and make recovery flash usb with this old version of bios. switch on for 15" (without power cable and battery removed) to fully discharge all the components. Recover the BIOS using a keypress combination. com When you press the power button, lights blink or turn on, a fan spinning sound is heard, but the screen remains black, and the notebook does not start. The HP BIOS Update screen displays and the recovery begins automatically. You might hear a series of beeps. Be sure to close other apps to avoid losing data during the hibernation. Need your help guys. 3. Recently HP support assistant installed a BIOS update for my laptop. Today I checked the BIOS and it was two revs down. Yesterday I was trying to install Windows 11 22H2 version and it happened again. Go to the Monitors section and right-click on the monitor. Feb 13, 2024 · LAPTOP - Black Screen after BIOS Update Jam @ 100% complete . Click Restart . If you have a Surface, see Surface won't turn on or start. Hope I will help you! Tags: bios. Mar 1, 2022 · Recover the BIOS using a key press combination. 7926, Date for driver 25-02-2020. Apr 30, 2022 · 04-30-2022 07:44 AM. Ctrl + Alt + Del to display security options. Then the BIOS update started very promising, but finally came this black screen (I have left the device for about half an hour) and now nothing works. Check Hardware Connections: If you're comfortable doing so, open up your laptop and check the connections for the display cable. Release the Power button but keep holding the Win + B keys until you hear a beep sound or see the HP BIOS Update screen. After the installation is complete, restart your Notebook. May 26, 2019 · Release the power button. While still pressing the Windows + b key press combination, press the power button for one second, and then release the keys. The power light remains on, and the screen remains blank for about 40 seconds. Turn off the computer. Feb 8, 2024 · Here's a step-by-step approach you might find helpful in troubleshooting and potentially resolving the black screen issue: Check for New Updates: Occasionally, HP releases further updates to address issues caused by a previous update. I have tried all the hard reset suggestions I can find. Oct 20, 2022 · I set it, restarted the laptop, removed the check mark and restarted the laptop again. May 27, 2017 · All the drivers were brought up to date a week ago. Apr 6, 2020 · To Reset the Camera app. Feb 11, 2018 · Turn off the computer and wait five seconds. After that, the black screen problem started. And installed it and the laptop rebooted, and started the BIOS install. Try a hard reset: Disconnect the power adapter from the laptop and remove the battery. Reinstalled Windows but after latest F. I contacted HP support to help me with a minor issue, CPU throttling while on battery and directed me to update bios based on latest drivers from HP portal. Reconnect the power source and battery, and then try booting the laptop again. 18 BIOS update on Windows 11H2, the laptop give a black screen after been switched off. The RAM was purchased from crucial and is defintely correct. exe in the textbox and hit Enter. Apr 26, 2023 · Open it. I have to revert back to the previous version. 3) Download the HP BIOS Update file to the same PB (this is a self-extracting archive file) 4) Copy the HP BIOS Update file to the USB stick. 09-14-2017 08:55 PM. Windows will not try to apply the BIOS update again. In some cases, Windows Update causes problems on a computer. This is apparently a failure of Microsoft and HP to coordinate their technology in the latest Windows 10 update (September 13, 2017. Operating System: Microsoft Windows 10 (64-bit) My laptop recently overheated and shut down so I legt it for a while to let it cool down. Now click on Reset in order to reset the camera app to its default setup. Thank you for posting your query, I will be glad to assist you. Intel wrote me the text below: Product: Intel® UHD Graphics for 10th Gen Intel® Processors. The next time I did this I had tried to turn it on but the screen remains black. One possible cause of this problem is system file corruption after Windows Update. Press and hold the Win + B keys at the same time and then press the Power button for about 2 seconds. With the power off, disconnect the power cord from the back of the computer. Keep press win+b until you see that screen shows bios recovery process. Go to Device Manager, find Display Adapters, and right-click on your graphics card. Apr 14, 2017 · Then I booted In the HP diagnostic UEFI environment and found under "Firmware management" that I could choose "Apply now" to update from F. After forced shutdown. 72 Rev. Dec 26, 2023 · Press Win + S, type "Create a restore point," and select the corresponding result. Go into your devices, delete the graphics card / driver. After performing the update, the laptop doesn't display anything on the screen (even the OMEN logo that is normally there on boot). 5) Power on the PC and check if it boots into Windows now. Operating System: Microsoft Windows 10 (64-bit) I installed a second 4GB stick in this machine I get a black screen. I have taken the cmos battery out and I have tried to reset the cmos Aug 9, 2019 · 08-09-2019 06:17 AM. I've tried switching it on and off (the light on the caps button lights up) and plugged in to mains. 4) Plug the power cord back into the AC adapter, then connect it to the wall and to the charging port on your PC. exe Process (2 minutes) When the explorer. Tried accessing system restore using F11 on start but only a black screen comes up. I tried all the proposed solutions, Win+V, Win+B, Fn+B, Fn+V, I held down the power button for 25 seconds, the fans and LEDs turn on, but nothing appears on the screen. Oct 3, 2022 · 10-03-2022 08:53 AM. Since then my laptop never worked again. exe process is not working properly or being closed, the HP laptop will display with a black screen. msc and click ok. I later kept my laptop off and then restarted it the next morning. Reinsert the battery (if applicable), connect the power adapter, and try powering on your laptop again. 100. Press and hold your computer's power button. On the BIOS Setup screen, press F9 to select and load the BIOS Setup Default settings. Also ensure Windows is up to date. Mar 8, 2021 · Try to reboot your computer. Step 4. Mine did. . You are a valued HP customer and we appreciate you greatly for doing business with HP. Operating System: Microsoft Windows 10 (64-bit) Black screen after bios update. Step 1: Performing a hard reset. The Notebook should find and automatically install the updated driver. Sep 6, 2021 · Product: Hp omen obelisk 875-000Na. Jan 27, 2022 · Recover the BIOS using a key press combination. Release the power button, but continue pressing the Windows + b keys. (You don't have to reboot your Laptop, just wait a while for it to work). Feb 16, 2018 · Experiencing a black screen with a non-blinking cursor when starting the computer after updating Windows. Then add service after servie one by one, rebootign your PC everytime after a service is added until you getting the delay again. May 4, 2022 · 1. It happens almost every time. Feb 17, 2022 · 2: reboot into safe mode and roll back or update the driver to microsoft basic display adapter. Here, click on “Task Manager”. Window 11 has been reloaded t Oct 21, 2023 · Then I installed the HP support Assistant and I saw that I could install a BIOS Update: F. Sep 13, 2017 · Uncheck all services (don´t worry, your PC will boot fine. I tried with 2nd socket using only one RAM with the Same RAM of step 1, Screen Black/Blank. - look for App Readiness in the list. It still had the option to "update and shut" down when I started it up again. - double-click it, and you'll have the Properties dialogue. Plug the newly created USB Boot into any USB port. Now, 4 hours later, when I switch the power on, all I have is a black screen. Apr 18, 2020 · The HP BIOS Update screen displays, and the BIOS update begins automatically. Sep 15, 2017 · 2,505. Feb 12, 2024 · If the external display works, your laptop's screen might be the problem. Here are a few steps you can take to try and resolve the issue. yh qg gf bc jf fq ut az rd rd